Osceola Memory Gardens Cemetery, Funeral Homes & Crematory

Reviews

• BW

  Bryaneka Walker

  4 days ago
  1.0
  A representative from this company told us one thing and we pay them and sign the papers, only to find out that it was all a lie. It’s one year later and my uncle headstone is not on yet.
• TP

  Tifaney Palmer

  5 days ago
  1.0
  My father passed away on October 10, 2025, and was buried at Osceola Memory Gardens on October 26, 2025\. My family paid in full upfront for his headstone and photograph during one of the most heartbreaking times of our lives\. We were initially told the headstone would be installed within three months, then six months\. Both deadlines passed, and now ONE YEAR later, his headstone is still not installed\. I have repeatedly called, visited the office, and communicated with a company representative via text\. I even provided proof of payment, and they confirmed everything was paid in full\. Yet nothing has been done\. This is heartbreaking, unprofessional, and unacceptable\. Families should not have to chase a cemetery for a service they have already paid for while grieving the loss of a loved one\. **My father deserves his memorial, and my family deserves accountability\.** I would not recommend this cemetery based on my experience.
• TD

  trudy dubidad

  5 days ago
  1.0
  Extremely Disappointing and Unacceptable Experience I would not recommend Osceola Memory Gardens based on my family’s experience. My father passed away on October 10, 2025, following a motorcycle accident on September 14, 2025. He was laid to rest at Osceola Memory Gardens on October 26, 2025. During one of the most heartbreaking and difficult times in our lives, my family paid for everything upfront, including his headstone and a photograph to be placed on it. We were initially told that the headstone would be installed within three months. When that deadline passed and the headstone was still not installed, we went to the office and followed up. We were subsequently told to expect it within six months. That deadline also came and went, and the headstone was still missing. Since then, I have made multiple attempts to resolve this issue, including visiting the office, calling, and communicating through text with a company representative. I even provided proof of payment. The representative confirmed that everything had been paid for, yet despite all these follow-ups, my father’s headstone still has not been installed ONE YEAR after his passing. This is absolutely unacceptable and deeply hurtful. A headstone is not just a purchase; it is a permanent memorial for someone we love. Families trust cemeteries to handle these arrangements with dignity, compassion, and professionalism, especially when they are grieving. Instead, my family has been left chasing a service that was paid for in full, with repeated deadlines passing and no resolution. It is particularly upsetting that we paid upfront during an extremely vulnerable time in our lives, only to find ourselves still fighting to have our father’s memorial completed a year later. Families should not have to repeatedly contact a cemetery, provide receipts, and chase representatives for something they have already paid for. I understand that delays can happen, but a delay of this length, after multiple follow-ups and confirmation of payment, is unacceptable. The lack of resolution has added unnecessary stress to an already painful loss. Osceola Memory Gardens, our family deserves answers and accountability. My father deserves to have his headstone installed, as agreed and paid for. I hope management takes this review seriously, addresses this situation immediately, and ensures that other grieving families do not have to experience the same disappointment. I would strongly encourage anyone considering this cemetery to ask detailed questions about headstone installation timelines and follow-up procedures before making payment.
• AG

  Arlene Garcia

  Sep 13, 2026
  5.0
  Ileana Morel, was very professional upon an hour appointment to Osceola memory Gardens funeral. She took the time to carefully walk us through the steps of the process of choosing the right package for our mother. She was very caring and answered all our questions. We felt very comfortable with her expertise. I would recommend her to friends and family for future plans for burial of family members.
• RT

  Rosa Taucan

  Sep 2, 2026
  3.0
  I'm sharing this review with mixed feelings. My father-in-law and mother are buried here since 2002 and 2015, respectively, and we had no issues at that time. We had prepaid arrangements for my mother-in-law's funeral, and when the time came, we met with the funeral director, Monica, who was exceptional—professional and incredibly helpful, for which we are very grateful. However, the cemetery part of the business was a completely different experience. Ileana couldn't locate our contract and insisted we pay again for the second right on the plot where my father-in-law is buried. She then called her manager, Adam. Their attitude was shocking, especially during such a sensitive time. There was no empathy—only rudeness. Instead of simply looking for the contract, they told us we had a week to pay or to produce a copy of it. They claimed that the business had changed hands from a family business to new owners because the previous owners couldn't manage it, which was their excuse for demanding payment now. We provided our copy of the contract, but Ileana still asserted that we hadn't paid for the second right. I'm not an expert, but the person who sold us the prepaid arrangements charged us for everything, so they should know what is included. Fortunately, Monica resolved everything, even though it wasn't part of her responsibilities. Monica, you are a kind of angel—thank you so much.