Osceola Memory Gardens Cemetery, Funeral Homes & Crematory

Reviews

• SH

  shelly hamilton

  Jun 9, 2026
  5.0
  Thank you Osceola Memory gardens for a flawless funeral of my mother. The staff is very professional, empathetic, warm and knowledgeable. Scott, Mark, Monica and all others thank you for your diligent work. We appreciate you .
• AT

  Anita Thomas

  Jun 8, 2026
  5.0
  Monica was amazing as well as the rest of the staff as they help us navigate this sorrowful and difficult time in our lives. Thank you from the bottom of our hearts.
• JM

  Jennelee Martinez

  Jun 8, 2026
  1.0
  So disappointed. New management bad. So sad I can’t even decorate my son’s area because people steal decorations. I have filled out numerous reports and they tell u they will call u back and don’t. There staff tells u not to put anything good. People are even stealing dollar decorations. I didn’t have that problem with old management. I won’t recommend to anyone. They don’t care after u have spent ur money there and are not doing anything to fix the problem. I have spoken with several other people who have their loved ones there with the same problem. Don’t do it!
• GC

  Glarys Caraballo

  May 13, 2026
  1.0
  I am extremely disappointed with the customer service we received from Osceola Memorial Gardens regarding my father’s gravestone. We contacted the cemetery after noticing the vase on his headstone was missing, and unfortunately the experience with Becca was upsetting and unprofessional from the start. When we called to ask for information, Becca was rude, dismissive, and showed absolutely no empathy. We simply wanted answers about what happened to the vase and were never informed beforehand that families are responsible for replacement costs if a vase is damaged or stolen. Even though we were willing to pay for a replacement, Becca could not even provide us with pricing information. Instead, she responded with comments like, “It’s not the cemetery’s fault it was stolen,” and “Y’all are not the only family,” which was incredibly insensitive considering we were calling about our loved one’s grave. My mother later went to the cemetery in person, and Becca continued to deny responsibility and insisted the cemetery does not remove vases and that she “didn’t know what we were talking about.” Her attitude throughout the entire interaction was rude, unhelpful, and completely lacking compassion. Someone working in a cemetery, where families are grieving and emotional, should know how to communicate with care and professionalism. Thankfully, we later spoke with Sheila, who was wonderful. She took the time to listen to my mother, investigate the situation, and genuinely help us. Sheila even took a photo of my father’s gravestone and later confirmed with a cemetery worker that the vase had actually been placed upside down and was not broken at all. After all the unnecessary stress and heartache, this issue could have been resolved much sooner if the front desk staff had been more knowledgeable and compassionate. Thank you, Sheila, for treating our family with kindness and respect during such a difficult situation.
• PD

  Pam D

  Apr 24, 2026
  5.0
  Kind and gentle on all aspects of the journey. This is our second time on using the Garden and would recommend to everyone in the time of grief or need