BrightPath Smyrna Child Care Center

Reviews

• DM

  Desiree Monique

  4 days ago
  5.0
  I love it here! From the director to all the staff and interns are all so sweet. The staff are very communicative when there are issues or corncerns. They send photos throughout the day and provide updates as needed. My daughter loves it here and gives the teachers hugs when she leaves! I know that she is in good hands. Great school with teachers that really care and give their best everyday. I highly recommend.
• CS

  Childcare Specialty

  5 days ago
  1.0
  PARENTS, PLEASE BE CAREFUL WHERE YOU TRUST YOUR CHILDREN! MY EXPERIENCE WITH BRIGHTPATH HAS BEEN NOTHING SHORT OF A NIGHTMARE. I should have paid attention to the red flags from the very first tour. Unfortunately, I gave this facility the benefit of the doubt because I wanted a safe and loving environment for my daughter. After just TWO MONTHS, I have more than enough reasons to walk away. Here is what I experienced: 1. Staff Turnover: During my tour, Lillian Hawkins told me everyone had quit while she was on maternity leave. That was my first red flag. 2. Enrollment Issues: On my daughter’s first scheduled day, Bonnie told me I could not bring her because the office had not received her paperwork. 3. POC & Billing Confusion: For an entire month, I was unaware that POC was paying for my daughter’s care. I was told I did not have coverage, missed work, and even took my daughter to work with me. I was also charged copays and late fees that I was never properly informed about. 4. Unauthorized Pickup: My niece, who was NOT on the authorized pickup list, was allowed to leave with my daughter without showing identification. This is a HUGE safety concern! 5. Repeated Injuries: My daughter was getting hurt almost every other day, resulting in constant calls for me to leave work and pick her up. I work approximately two hours away. 6. Bleeding Nose Incident: My daughter came home after a nosebleed. The explanation changed, and when I requested camera footage, I was told I needed a lawyer. I still had questions about what actually happened. I am also attaching a picture of the hoodie she came home wearing after this incident. 7. Emotional Distress: My daughter cried every single day. After approximately two months, my almost-three-year-old was still struggling with drop-off. She never seemed comfortable there. 8. Potty Training: I am actively potty training my daughter, who is almost three, and the school refused to work with her on potty training. 9. Unprofessional Communication: Instead of communicating concerns about my older daughter’s pickup directly to me, staff discussed the situation among themselves and involved teenage employees. 10. The Final Straw: I received a call about my daughter’s diaper rash becoming extremely raw. When I arrived, I was also told she had scratches on her face and was asked to sign an incident report. When I questioned the situation, Lillian became confrontational, followed me while I was trying to leave, and told me my daughter could not return if I did not sign. I felt intimidated and disrespected. There was no rash when I got home wow AND THEN THE POLICE WERE CALLED! Lillian called the police and reported that I was being aggressive. Approximately 10 officers arrived. Both parties made reports, and the situation ended with my decision that my daughter would never return I literally had to bring a police car here because they would not release my daughter blanket and sheet that we brought her for nap time I called Friday 11/6/26 and they kept hanging up on me being very rude for no reason these people do not deserve business now I have to take them to civil court because they did not refund me my copay I had my card on file and they charged this week copay the day we had the issue make sure your not putting your card on file if you are letting your child go here
• CW

  Crystal Wright

  Oct 17, 2023
  4.0
  I was really excited to enroll my daughter into Kidz Inc. I had so many enrollment questions. They were patient with me in answering all of my questions. One year prior to enrolling my daughter ; I witnessed seen how Barbara the director handle difficult parents i have to say that she was very patient and showed great empathy to the parents concerns. Whenever there is some sort of sickness like a stomach flu or covid ; Barbara and Lindsey notify the parents right away. THE MOMENT they find out! Barbara the director in Smyrna has a great sense of urgency when a parent is concerned about something. Always responsive and ready to assist. I have to say the same for Lindsey who i assume is the assistant director of some sort. I am pleased with the care and the concern for not only the children but their parents.
• BG

  Barbie Griffin

  Jun 28, 2023
  4.0
  We've got some growing to do, but we are getting there! Improvements are on the way with our re-branding under the Busy Bees- Brightpath umbrella! I am very excited for all the things to come :)

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