Casho Mill KinderCare

Reviews

• SF

  Steffany Fenning

  Aug 7, 2026
  1.0
  As the parent of two children who attended this KinderCare, I enrolled them expecting a safe, nurturing, and well-managed environment. Unfortunately, after our experience, I cannot recommend this center. I want to begin by saying that there were several teachers who genuinely cared about my children and treated them with kindness. They worked hard every day, and I truly appreciate the care they provided. My concerns are not with those teachers—they are with the leadership, communication, and overall management of the center. The most concerning experience involved my preschool-aged child. Another child of the opposite sex entered the bathroom while my child was inside and touched her inappropriately. What was most upsetting was that I was never contacted by management about the incident. I only learned it had happened because a teacher mentioned it in passing during pickup. As a parent, I should never have to find out about an incident involving my child that way. After learning what had happened, I repeatedly contacted management seeking answers and requested an incident report. I also sent secure messages through the KinderCare app because I felt my concerns were not being taken seriously. It took multiple follow-ups before I finally received documentation of the incident. Having to repeatedly ask for an incident report after an event involving my child was incredibly frustrating and left me with very little confidence in the center’s communication and accountability. Throughout our time at the center, there was constant turnover among classroom staff. It was difficult to keep up with who was caring for my children because teachers seemed to come and go so frequently. Young children thrive on consistency, and the revolving door of staff made it difficult to build lasting relationships and confidence in the care being provided. I also experienced repeated issues with personal belongings and supplies going missing. Items that I purchased and sent with my children would disappear without explanation, requiring me to replace them multiple times. There were also concerns regarding my infant’s daily care. On more than one occasion, the water I had sent with my child was not made available as it should have been. While this may seem like a small issue on its own, it contributed to a pattern that made me question the consistency of care and attention to detail. Communication from leadership was one of my biggest frustrations. I often felt that concerns required repeated follow-up before receiving a response or resolution. Instead of feeling like my concerns were being taken seriously from the beginning, I frequently found myself having to advocate persistently just to receive answers or documentation. Choosing child care is one of the biggest decisions a parent makes, and it requires an incredible amount of trust. Unfortunately, after multiple experiences involving poor communication, delayed documentation of a serious incident, frequent staff turnover, missing belongings, and inconsistent attention to my children’s daily needs, I no longer had confidence that this center was the right place for my family. I sincerely hope KinderCare takes this feedback seriously and improves communication, accountability, and transparency. Parents deserve prompt notification of incidents involving their children, timely documentation when incidents occur, and confidence that concerns will be addressed without having to repeatedly follow up.
• DF

  Dana Frazier

  Apr 21, 2025
  5.0
  They’re so sweet and they have teach my 1 yr old so many new things and they take so much care of the kids and do so much with the kids I love this school so much
• LW

  Laura Wells

  Mar 16, 2021
  5.0
  My son had a wonderful experience in the discovery preschool (2s) classroom. Staff posted pictures and videos during the day so I could see what he was working on. All of the staff that I interacted with were friendly and welcoming. My little guy was very shy in the beginning but after he adjusted he would tell me “had fun day at preschool” when I picked him up, which tells me that he was happy and well cared for. He was a part time enrollment, and would ask about preschool on his days home with me! The center was very responsible and diligent with safety precautions with COVID-19, and communicated well with me. I felt at ease knowing that my son was here in spite of everything going on. I would highly recommend Cashomill Kindercare!
• ML

  Mariah Leggett

  Mar 1, 2019
  5.0
  I’ve been taking my kids here for ... going on 5 years. All 4 of my kids have been in the care of Laura and Heather. Their turnover rate is low. Which is important to me. My kids have built trusting relationships with their teachers because of this as well as myself. Highly recommended facility ♥️

Frequently Asked Questions About Casho Mill KinderCare