Brand Certified
Montowese Center for Health & Rehabilitation
4.0(204 reviews)
Certified by Montowese Center for Health & Rehabilitation • Jul 05, 2026
Business Details
163 Quinnipiac Avenue, North Haven, CT
06473, United States
Certified by Montowese Center for Health & Rehabilitation • Jul 05, 2026
(203) 624-3303
Certified by Montowese Center for Health & Rehabilitation • Jul 05, 2026
https://montowesehrc.com/
Certified by Montowese Center for Health & Rehabilitation • Jul 05, 2026
About
Certified by Montowese Center for Health & Rehabilitation • Jul 05, 2026
Nursing Home
We at Montowese Center for Health & Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Certified by Montowese Center for Health & Rehabilitation • Jul 05, 2026
Montowese Center for Health & Rehabilitation
163 Quinnipiac Avenue, North Haven, CT
06473, United States
Hours
Certified by Montowese Center for Health & Rehabilitation • Jul 05, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.0
204 reviews
5 stars
129
4 stars
25
3 stars1
2 stars
11
1 star
38
- NNNickJul 1, 20261.0Horrible horrible place. They care more about their bottom line then they do their patients. Nobody wants to work there and they employ people who are desperate for money to pay them hardly anything. They don't answer their phones at night and this is unacceptable considering emergencies happen all the time. They never ever ever return phone calls and are condescending to family members. This place should be shut down for abuse and negligence on behalf of their patients. It's just horrible. BTW did I mention that they lie too? The parent company that owns them National Healthcare Associates has been sued several times including a wrongful death case. Do not send your loved one here. Do the footwork and find a better place.
- RMRuby MontesJun 9, 20265.0The place is nice and clean, the staff is very friendly and proactive.The location is easy to get to.
- BGBarbara GreeneJun 4, 20265.0The people working there are very friendly and have everything under control. There's a feeling of calm. Lots of attention to the patients.
- JSJames StanfordMay 23, 20265.0The staff and nurses are very helpful and informational
- BKBobby KMay 14, 20261.0I’d like to preface this by saying there were a couple of staff members who went above and beyond for my grandfather. The biggest issue is that this facility is severely understaffed, especially overnight. Night shift often had only ONE registered nurse and 1/4 of the daytime staff, when it was already slow to get help. Unless your family member is reasonably able to care for themselves, I can’t recommend this place. My grandfather was too unstable to safely stand on his own, yet overnight he was often forced to get out of bed and walk himself to the bathroom because no one came to help after repeated calls. We also had constant issues with his catheter because staff would not follow instructions that it needed more frequent flushing than normal, leading to repeated blockages and leaks. He would then sit in urine for HOURS while requests to clean him were delayed or ignored. On his last day there, physical therapy stopped early around 10am because his blood pressure dropped. We were told he would get a chest X-ray, but nothing else was done. He slept most of the day and repeatedly said he was too weak to stand. We kept being told to wait for the X-ray. By 5pm, we demanded he be sent to the hospital for a proper evaluation. After giving us attitude for asking to go, they finally sent in a nurse who — for the FIRST TIME ALL DAY — listened to his lungs, heard rattling, and agreed he needed to go to the hospital. Why that wasn’t checked seven hours earlier, I’ll never understand. My grandfather is unfortunately no longer with us, and because of this experience, none of our family or friends will ever be recommended to come here.
Frequently Asked Questions About Montowese Center for Health & Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does Montowese Center for Health & Rehabilitation provide?
Montowese Center offers post-acute rehabilitation, long-term care, and medical therapies including physical, speech, and occupational therapy, pulmonary management, wound care, IV therapies, palliative and hospice care.
What are the visiting hours at Montowese Center?
Visiting hours are generally suggested from 8 am to 8 pm, with no strict restrictions, allowing family and friends to visit comfortably.
Can family pets visit Montowese Center?
Yes, most family pets such as dogs and cats are welcome, though vaccination records may be requested and some breed restrictions apply.
How soon will rehabilitation therapy begin after admission?
Therapy sessions typically start within 24 hours of admission and are offered up to seven days a week based on individual care plans.
What paperwork is required for admission?
Guests or responsible parties must complete an Admission Agreement within 48 hours of arrival, and should inquire with the admissions team regarding necessary documents.
What should guests expect regarding meals during their stay?
Guests receive daily menus tailored to individual diets and preferences, with an 'always available menu' option and assistance from dietary aides to support healthy choices.
How does Montowese Center ensure a safe transition back home?
Through the Passport to Home program, guests receive follow-up calls within 24-48 hours after discharge, virtual visits, and continued therapy as needed to maintain safety and wellness.
What nearby healthcare providers can assist Montowese Center guests?
Nearby healthcare options include Select Physical Therapy, Orthopedic Massage & Rehabilitation Group, Village Medical Associates, and Quest Diagnostics, supporting comprehensive care and convenient access for guests and families.
What nearby emergency and support services are accessible for Montowese Center?
North Haven Fire Dept II and Nelson Ambulance provide emergency response and transportation services close to the center, ensuring prompt aid if needed.
Are there community places near Montowese Center for visitors to explore?
Visitors might enjoy nearby local spots such as Apple Theory Cidery, The Wine Press, and Montowese Baptist Church for relaxation, dining, or spiritual activities before or after visits.
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