Yale New Haven Hospital Early Learning Center

Reviews

• LL

  Lei L

  Nov 12, 2025
  1.0
  I booked two times of backup care services at Bright Horizon's yale New Haven hospital early learning center at 501 George street, for kids' no school day, and neither of them works. The first time is at September, the front desk administrator refused to check us in because she said we didn’t have the most updated flu shot record — even though our 2020–2023 record was on file and the 2025 flu shot season hadn’t started yet. Second time, the front desk administrator spend ~10min on checking my kid's paperwork despite I had already uploaded all the required documents on their portal beforehand, and finally she found that one of my kid's pediatrician filled form didn't fill properly (I don't know if it's true, I am not a M.D. after all), which considered "severe wrong" for her and refused to let us check in, again. I am a work mom with two kids, I simply don’t have time for this unhelpful, nitpicking nonsense anymore. This center has done nothing but waste my Yale backup care benefits. I will never choose this center again, they deserve none of my trust.
• DS

  Dailene S

  Aug 24, 2025
  2.0
  My child was also part of the transition from the hospital run day care to Bright Horizons taking over. Overall, matriculated for about 2 years in total. We eventually pulled them from care here given the inconsistencies in staffing, with focus on how much this truly affected the overall care provided, and how some children struggle with transitions more than others. There would be times where I would go to pick them up and there would be teachers and/or center support, as they were called, whom I had never met before nor were we provided with some sort of communication of the new face taking care of our child to avoid surprises. Further, the center leadership was not as helpful as they make themselves out to be. I never had a good conversation with the regional manager in the almost year of Bright Horizons being the service provider. Hopefully they figure out staffing and communication going forward, for the sake of the children and to promote a better environment for families.
• LB

  Lisa Baker

  Jun 13, 2025
  5.0
  We go here for back up care, my daughter always gets excited to come in here. She always has a great experience every single time. The staff are very welcoming and so nice and friendly, very responsive, very helpful and also very clean environment.
• LL

  Lei

  Apr 12, 2025
  5.0
  My son has been at this center since he was almost 5 months old, will be turning 3 this year, will be staying at the centers preschool. We love this place, staff is friendly and caring. The center is beautiful and clean, and their program makes it a priority to involve family as much as possible (which is my favorite part). I have visited many daycare centers and this was the best choice I have made! We will definitely miss this place when my son grows in his educational journey!
• AM

  Ashley Marie

  Dec 18, 2024
  5.0
  Parent Review: "Our daughter was a part of the transition group from Davenport Avenue to George Street; Bright Horizons staff did a great job of open communication and notifying parents of the changes occurring. I really appreciated the open houses that allowed our daughter to explore her new environment and meet new teachers prior to starting full time. I also enjoy the Bright Horizons app that allows us to be aware of our daughter's day-to-day activities as well as the curriculum every week. There are always so many activities available to the kids, and our daughter has truly blossomed in the toddler program. We're so grateful to the teachers who have provided her with attention and care that have allowed her to grow into the little person she is."

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