Question 1

What is home care?

Accepted Answer

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

Question 2

How do I find the best caregiver for my loved one?

Accepted Answer

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

Question 3

How much does home care cost?

Accepted Answer

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

Question 4

How are you protecting your clients from COVID-19?

Accepted Answer

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

Question 5

Is a home care agency better than hiring a private caregiver?

Accepted Answer

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

Question 6

Will my long-term care insurance cover home care?

Accepted Answer

It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.

Question 7

What’s the best home care?

Accepted Answer

The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.

Question 8

What types of in-home care services does TheKey - Senior Home Care provide?

Accepted Answer

TheKey offers in-home care, respite care, senior personal care, elder care, and companionship services with a focus on a healthy mind, body, and spirit through their Balanced Care Method.

Question 9

How does TheKey ensure the quality and reliability of their caregivers?

Accepted Answer

TheKey employs reliable, professional caregivers who are trained and supported by an insured home care agency providing oversight, care guidance, and back-up caregivers if needed.

Question 10

What is home care according to TheKey's services?

Accepted Answer

Home care is supportive service provided by a professional caregiver in a resident's home or community, including tasks like errands, meals, personal care, fall prevention, and cognitive activities.

Question 11

How much does home care typically cost with TheKey?

Accepted Answer

Home care is usually billed by the hour, with costs depending on hours used per week and region; most families pay out-of-pocket or use long-term care insurance.

Question 12

Is TheKey a better option than hiring a private caregiver?

Accepted Answer

Yes, because TheKey offers insured, reliable agency services including caregiver management, billing, and backup, unlike private hires where you handle payroll and vetting.

Question 13

Does long-term care insurance cover home care with TheKey?

Accepted Answer

Coverage depends on your policy. TheKey is approved by most major LTC insurers and offers free assistance to navigate the claims process.

Question 14

What safety measures does TheKey take against COVID-19?

Accepted Answer

They follow CDC and local guidance, provide PPE to caregivers, and the majority of caregivers and care team members are fully vaccinated.

Question 15

Where is TheKey - Senior Home Care located and what are their operating hours?

Accepted Answer

TheKey is located at 370 James Street, Suite 202, New Haven, CT 06513, and operates 24/7 including holidays and weekends.

Question 16

What nearby places can I visit before or after meeting with TheKey in New Haven?

Accepted Answer

You can visit nearby places like Achievement First school, Chabaso Bakery for fresh baked goods, or Paint Social Art New Haven for entertainment and art.

Question 17

How can nearby services like Concentra Urgent Care and TotalCare Home Care complement the services offered by TheKey?

Accepted Answer

Concentra Urgent Care offers physical therapy and urgent care, while TotalCare Home Care also provides home health care, which can complement TheKey's senior home care services for comprehensive support.

Question 18

Are there community resources near TheKey location that support families and seniors?

Accepted Answer

Yes, nearby organizations like Workforce Alliance, United Way of Greater New Haven, and DSS Of New Haven offer community and social services that may benefit families and seniors.

TheKey - Senior Home Care

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