Milford Health and Rehabilitation Center

Reviews

• TT

  Trish Thompson

  1 day ago
  4.0
  My mom has been here for about two weeks. The facility is very clean. They have a beautiful courtyard to bring your loved ones out on a sunny day. There are activities for them to do if they choose to participate. The only reason I did not give five stars is my mother doesn’t have a lot of praise for the taste of the food. Breakfast is her favorite meal that she would give five the nurse on her floor is very attentive.
• LL

  Lyndie lynn

  Aug 20, 2026
  4.0
  My Brother is here..He seems to be coming along great..We came from a long way to see him..he's looking real good 👍🏾 his therapy is working
• PD

  Pedro DePara

  Aug 20, 2026
  5.0
  I enjoyed my visit to Milford Health, I was visiting my brother, that staff was very pleasant and very accommodating to all of my brothers needs, the staff answered all are questions that we asked.
• DM

  David Mals

  Aug 13, 2026
  5.0
  Went to visit my father in law Ralph Staino . The aid was very helpful and professional. She even asked how we all doing today. You can tell she loved her job. Dave
• RD

  Robert D

  Jul 18, 2026
  1.0
  Title: Unacceptable First 24 Hours: Medication Gaps, Missing PT, and Broken Equipment My wife MJD was transferred to Milford Health and Rehabilitation Center on Friday, July 17, 2026, directly from Bridgeport Hospital for crucial inpatient follow-up care. She is post-surgery with 8 fractured vertebrae and requires physical therapy, occupational therapy, and strict pain management. Her first 24 hours here have been deeply concerning. 1. Critical Medication Gaps Although the facility was provided with her complete medication list and discharge instructions during normal business hours on Friday, they failed to provide one of her essential blood pressure medications upon her arrival. The staff claimed it wasn't available because the pharmacy was closed when she arrived after-hours. However, they managed to give her the rest of her prescription medications. There is no reason a critical cardiac/blood pressure medication should be missing when the facility had hours of advance notice. 2. Complete Failure of Physical Therapy & Safety Restrictions This facility allegedly provides 7-day-per-week physical therapy through Preferred Therapy Solutions. Today, Saturday, July 18, the physical therapists simply did not show up to the facility. Because of this, no patients received therapy, and as a new admission, she could not be evaluated. The consequences of their absence are severe: she is currently forbidden from using a walker—even her own personal one—until an evaluation happens. When she asked the nursing supervisor what the backup plan is when the PT provider fails to show up, she was told, "There is no backup plan." She was also told that nurses are not cross- trained to fill in when there is no physical therapists available to perform evaluations. Meanwhile she was approved to use a walker when she was in Bridgeport Hospital but now that she was directly transferred to this Rehab facility all of a sudden she’s forbidden to use a walker until she’s re-evaluated. She is now forced to remain in bed or use a wheelchair exclusively until tomorrow (Sunday) because no Physical Therapists showed up today. Furthermore, when she requested a facility grievance form to document the lack of PT, the supervisor informed her that they do not provide patients with the form directly, though she was told that a manager allegedly filled one out internally. 3. Defective and Unsafe Equipment To make matters worse, the wheelchair she was placed in on Friday night and left in for most of Saturday morning was missing its entire left armrest. As a left-handed patient with 8 fractured vertebrae, she completely relies on pushing down on both armrests to safely transfer in and out of the chair. Leaving a severe spinal post-surgery patient in a broken wheelchair is a major safety hazard. After complaining, a fully functional wheelchair was finally provided at 11:45 AM today (see attached photos of defective wheelchair). 4. Neglected Food Service The lack of attention to detail extends to the dietary department. The printed food menu provided to her is entirely outdated—it is explicitly dated for June, even though we are past the middle of July. Furthermore, the actual lunch served (which she has also photographed and attached) speaks for itself in terms of quality and presentation. Proper nutrition is a vital part of surgical recovery, and the food service here falls completely short. Having "no backup plan" for missing medical staff, failing to secure pre-authorized medications, distributing broken equipment to spinal patients, and neglecting basic food service standards is unacceptable for a rehabilitation center. Hopefully administration addresses these systemic issues immediately. She is contemplating initiating a CMS complaint if this is not corrected.

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