Brand Certified
Riverside Health and Rehabilitation Center
4.6(456 reviews)
Certified by Riverside Health and Rehabilitation Center • Jul 05, 2026
Business Details
745 Main Street, East Hartford, CT
06180, United States
Certified by Riverside Health and Rehabilitation Center • Jul 05, 2026
(860) 289-2791
Certified by Riverside Health and Rehabilitation Center • Jul 05, 2026
https://riverrehab.com/
Certified by Riverside Health and Rehabilitation Center • Jul 05, 2026
About
Certified by Riverside Health and Rehabilitation Center • Jul 05, 2026
Assisted Living Facility
We at Riverside Health and Rehabilitation Center focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Certified by Riverside Health and Rehabilitation Center • Jul 05, 2026
Riverside Health and Rehabilitation Center
745 Main Street, East Hartford, CT
06180, United States
Hours
Certified by Riverside Health and Rehabilitation Center • Jul 05, 2026
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday8:00 AM - 8:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.6
456 reviews
5 stars
370
4 stars
50
3 stars2
2 stars5
1 star
29
- JRJose Rodriguez2 days ago5.0Nice place. Parking lot is big, I didn't have to wait even though it was a very busy time. Registering is totally automated and fast. The room was clean and organized, it is comfortable for the patient and visitors.
- MBMildred Burgos3 days ago4.0Short term rehab the staff were great my dad liked the place and every staff on the 5th floor that took the time to care for him especially the therapy department
- DMDamon Mccrary3 days ago5.0My experience at Riverside was really amazing. And, I am surprised that I’m saying this because I am not a fan of long term care facilities after the experience I’ve had with my mother with the Hebrew Home. It was heartbreaking. It harden me. My mom was at Alexandria Manor for years and she was taken care of. I visited twice a week if not more. The staff was caring and noticed how often I came. Many of them said they wish they had a son like me. But I Digress. They had to close in 2015. I don’t understand why but we had a month or two to relocate our mother My sister chose the Hebrew Home. She was dead within 3 months . I saw the CNA and their attitudes towards patients. I saw people in soil clothes, urine on the floor and a cattle like atmosphere. It was the must dehumanizing experience I seen in a long term ‘care’ environment. When I visited my mom in Alexandria Manor, there were residents that knew me and stuck out in my heart for years. Many residents pass during the 10 years that I visited my mother.But they passed with dignity. There was a guy name Danny at A.M. who knew me and would call out my name after years of visiting my mom, so we became friendly. Our birthdays are the same day. When A.M. closed I asked where Danny went and they said Riverside in East Hartford. I visited Danny twice there. The 1st time it looked like they just monitored him in the hallway. He was clean, the area around him was clean and the staff was cordial. So I say about a 7 in ranking. Our birthdays are on the same date so I wanted to bring him something on that day. I did that for 3 years. Then Covid hit . Life got crazy at work I was an Operations Manager for Ford Motor. My assignment moved me back to Connecticut. So, I was really engaged with making sure our business kept going because they were essential employees. My point is I didn’t see Danny and I actually forgot about him and when He came to mind, I thought that He might have passed from COVID. Ok. Fast forward to this month. My oldest sister was admitted to the hospital and was then transferred to Riverside Rehabilitation. She has many things going on and cognitive issues r number 1. I went to Riverside to support her children in their mom’s recovery or transition to long term care. I remembered Danny was there in 2016 but I didn’t want to ask about him because I wasn’t trying to hear what I believed. Well, last week I go to see my sister in their rehab department and from the sign in desk on the 1st floor, guess who I think I see chilling in the chair in the lobby!? I said, Danny ? He said, yes. Joy filled my soul. I asked if he remembered me. He looked puzzled then I said my name and mentioned Alexandria Manor. He remembered. After a few laughs. I asked him 3 questions. 1 Do you like it here. He said, It’s alright. 2. Do they treat you right? He said, yes . 3. Do you like the food ? He looked at me and said it’s alright. Last, are you ok here? And he said yes. I know this was long review, but I am honored to receive and share my feedback. I think my sister will be ok in rehab at Riverside but I know she needs to do her part time too. Keep up the good and caring work you do. As I told my staff. Those things will not go unnoticed in this life or the next.
- AHApril HillJun 25, 20265.0I had a wonderful experience and if anyone comes here to Riverside the floor coordinator Susan is amazing you can talk to her about anything she will help you.The Nurses who made me feel so good was Yvonne ,Darien ,Yaliya.The Aides the made me feel like family they gave me a lot of love and care I don't know what I would have done without them Michele, Morgan, Clive, Deon ,Janet , pp soJackie.My special Nurse Supervisor Beverly when I let her know something wasn't right she took care of it right away Physical Therapy these two women Natalie and Jennifer made me feel I could do it when I thought I couldn't.Thankyou Maria In housekeeping.Thankyou to to Julio and Orlando in Mantiance you guys came when ever I needed you.I am going to miss all you guys.You Help me get on my feet with love and compassion that you showed me
- JTJames TuckerJun 11, 20265.0everyone was really nice, when you need someone they was always there. the housekeeper kept the room clean. Therapy was very good I could not walk when I first got here. now I can stand up on my own legs. I feel so much stronger. Thank you 5th floor and Therapy department.
Frequently Asked Questions About Riverside Health and Rehabilitation Center
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does Riverside Health and Rehabilitation Center offer?
The center provides post-acute rehabilitation, long-term care, physical, speech, and occupational therapies, as well as heart failure, pulmonary, neurology, orthopedic, amputee rehab, diabetes management, IV therapies, respite, palliative, and hospice care.
What is the typical visiting hours policy?
Visiting hours are generally suggested from 8 am to 8 pm, though the center does not have restrictive visiting hours and welcomes visitors with multiple comfortable common areas.
Are family pets allowed to visit at Riverside Health and Rehabilitation Center?
Yes, most family pets like dogs and cats are welcome; vaccination records may be requested and some breed restrictions apply.
How soon does rehabilitation begin after admission?
Therapy sessions begin within 24 hours of admission and can be offered up to seven days a week based on individual care plans.
What meals are provided and can dietary preferences be accommodated?
Meals are tailored to individual diets and preferences, with an always-available menu, and dietary aides assist guests to make healthy selections supportive of their care goals.
Is there a way to ensure a smooth transition home after care?
Yes, through the Passport to Home program, guests receive follow-up calls and virtual visits to support safe home transition and ongoing therapy as needed.
Are there nearby fitness or wellness facilities for family and visitors?
Yes, nearby places include the YMCA and East Hartford YMCA, which offer community services and sports and fitness instruction, ideal for visitors seeking wellness activities.
Where can visitors find pet care services near Riverside Health and Rehabilitation Center?
Vet For Pet Animal Hospital and Vet for Pet Wellness and Emergency Animal Hospital are nearby veterinary services convenient for pet care needs.
Are there local government or community services near the center?
Yes, the East Hartford Town Hall, East Hartford Tax Collector, and Town of East Hartford Government offices are nearby, helpful for any civic needs visitors or families might have.
What are the center's main operating hours for visits or appointments?
The center is open daily from 8 am to 8 pm, and additional services are available by appointment including virtual visits.
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