Duncaster’s Caleb Hitchcock Health Center in Bloomfield CT provides “senior resident centered care” with a holistic, family-oriented approach. Residents are encouraged to make their own choices and decisions and their families enjoy being more involved with their care. Employees working in this setting take pride in their high degree of participation with the residents.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.