Homeless ShelterDay Care CenterNon-Profit Organization
In September 2010 a group of concerned citizens formed Haven House to help the homeless on the Western Slope of Colorado. At the time the only options for the homeless were emergency overnight shelters in Durango and Grand Junction, hardly suitable for families with children and those committed to restarting their lives. Following a local survey the Board concluded that families were the most in need and the most vulnerable segment of the homeless population. Soon thereafter, the Board discovered a successful Transitional program in Denver that has a goal of transitioning the homeless back to self-sufficient living. After a three-day visit, the Board decided to adopt their model.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.