New Mercer Commons is located in Fort Collins, CO. We have the beautiful Columbine Health Systems Park with sculptures to delight many. Resident's enjoy the walking paths, deck, picnic tables, and the beautiful butterfly garden. Our facility provides both assisted living and assisted living Memory Care. We cater to individualized needs by offering many different styles of rooms and different levels of care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.