Bright Horizons Montessori on the Mall

Reviews

• LA

  Lizbeth Anaya

  Jan 29, 2026
  1.0
  Serious safety concern at Bright Horizon. We have been with Bright Horizons for a little over two years, specifically at the Interlocken location. Our son is 2.5 years old. Until now, aside from a few minor issues, our experience had been fine. That changed yesterday. After picking our son up after nine hours at school, we discovered he was still wearing the same diaper we put him in that morning. The diaper was extremely heavy, ripped, and visibly disintegrating, with white material coming out and covering his legs. We knew immediately it was the same diaper because we use pull-ups at home and send regular diapers to school, per the school’s request. This was a pull-up, meaning it had been on him all day. We checked the daycare app to confirm diaper changes. Nothing was logged. The only diaper change recorded was the one we did that morning. Our child went an entire school day without a single diaper change. We escalated this to site leadership and higher leadership. We were told an HR investigation would be opened. However, this location is scheduled to close in two days, which makes it clear there will be no meaningful accountability for what happened. We immediately decided not to bring our child back. Bright Horizons offered only a two-day refund. When my husband asked leadership whether they would feel comfortable sending their own child back after this incident, the answer was yes. That response is what concerns us most. This situation, and the response to it, came from higher leadership, not just a single classroom or staff member. If leadership believes this is acceptable, it raises serious concerns about the standards being upheld and what behavior is allowed to continue. Leaving a toddler in the same diaper for nine hours is not a minor oversight. It is a basic care failure. I am sharing this to warn other parents. Please ask questions and trust your instincts.
• SW

  Samantha Walsh

  Oct 24, 2023
  5.0
  Both of my kiddos have been attending this school for years and we couldn’t be happier! Amazing teachers and beautiful facility.
• SR

  Sudi Rohan

  Sep 28, 2023
  5.0
  Bright Horizons Montessori on the Mall has excellent, professional and kind teachers and directors. The school promotes high levels of safety and sanitation. The school curriculum is wonderfully executed by the teachers. My Bright Day app gives us a sense of peace and security as we can monitor our daughter's progress throughout the day. We loved the report card which they sent for our daughter. It was so scientific, creative and it was apparent the amount of love and labor that had gone into this work of art. Our daughter enjoys her time in school and we are very thankful to her teachers. We believe we made the right choice by choosing Bright Horizons Montessori on the Mall.
• LM

  Louis M.

  Oct 11, 2013
  5.0
  I highly recommend.

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