At University Heights we are dedicated to enhancing the lives of those we serve. Whether the need is for short-term rehabilitation or for an extended period of time, it is our goal to exceed the expectations of our residents by providing quality care and exceptional service. Conveniently located just minutes away from most hospitals, shopping and restaurants in Aurora. Our goal is to deliver compassionate care specifically geared toward the individual needs of you or your loved one. Each resident receives on-going assessments from our highly trained and caring interdisciplinary team members. A personalized plan of care is created for each resident. Family members are encouraged to take an active role in care planning sessions.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.