Brand Certified
TheKey - Senior Home Care
4.8(65 reviews)
Certified by TheKey - Senior Home Care • Nov 08, 2026
Business Details
1600 South Main Street, Walnut Creek, CA
94596, United States
Certified by TheKey - Senior Home Care • Nov 08, 2026
(925) 239-4920
Certified by TheKey - Senior Home Care • Nov 08, 2026
https://thekey.com/locations/california/east-bay-area?utm_source=ExtNet&utm_medium=Yext
Certified by TheKey - Senior Home Care • Nov 08, 2026
About
Certified by TheKey - Senior Home Care • Nov 08, 2026
Home Care AgencyHome Health Care Service
For over 20 years, TheKey Home Care has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey Home Care provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey Home Care can improve your loved one's quality of life.
Location
Certified by TheKey - Senior Home Care • Nov 08, 2026
TheKey - Senior Home Care
1600 South Main Street, Walnut Creek, CA
94596, United States
Hours
Certified by TheKey - Senior Home Care • Nov 08, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.8
65 reviews
5 stars
60
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1
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1
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1 star
3
- SSSFRB1187Oct 27, 20265.0Caring staff that are very patient and management that works hard to fit the right caregiver to the person and provide replacements when unexpected issues arise. Manager Cindy was a joy to work with and caregivers Emma and Dillian gave my mother great care as well as patently dealt with my mother’s idiosyncrasies. :) Highly recommended.
- GZGeorgette ZackeySep 22, 20265.0This is a service I would recommend particularly for a personal care. After my elbow surgery, I was met at the house by both Cindy, my main contact person, and the assigned Caregiver.. This was a time when I needed help the most, and it was there. Later Cindy was conscientious and flexible when the time came for me to decrease the amount of Care needed. There were a variety of caregivers in my particular case and I want to give special acknowledgment and thanks to Shiellah, who was particularly helpful and anticipated any possible need of mine, especially right after surgery when I was in the most vulnerable state. Thanks to The Key!
- CACharles AldredAug 26, 20265.0They were able to find substitute caregivers, Roshaunda and Rejy, with experience using manual hoyer patient lift. This reduced my stress and increased my safety . Thanks!
- DGDavid GoldsteinJul 14, 20265.0I was referred to the Key by my insurance company, after my wife suffered an accident. I contacted the Key the day before her release and a caregiver was there as she was being wheeled into our home. During the six weeks that my wife needed home care, Lisa, our primary caregiver was superb. Her great level of care was instrumental in my wife's recovery. The agency itself was excellent. Cindy, our primary point of contact, always answered my calls promptly and knowledgeably. Their billing was simple and they worked with my insurance company. Overall, I would highly recommend this agency.
- TGTalia GavishJul 6, 20265.0We used the Key for the past six years to help take care of my sick and elderly mother. The caregivers are compassionate, patient, and truly went above and beyond. Our client success manager, Cindy, was also incredibly helpful in supporting us through her illness. I could always reach out to her with questions or anything else we needed. Overall, the Key provided excellent help with medications, personal care, meals, light cleaning, grocery shopping and more, while treating our beloved mom with the utmost dignity. It brought our family so much peace of mind.
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
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