Pine Ridge Terrace

Reviews

• SP

  Sandy Pete

  Dec 29, 2021
  5.0
  It was a difficult decision to move my husband to assisted living. After we connected with Arbol Residences of Santa Rosa, we had an excellent experience. The staff came to our home for Bob's evaluation by nursing. Sales attended to share an overview of the residences and services provided by Arbol. The next step was a site visit at Arbol by Bob, myself and our daughters. We were shown the various room layouts, and met several of the residence. All our questions were answered completely and truthfully. I was impressed that the staff knew all the residences names. Communication is an extremely important part of this process. The staff at Arbol provide easy to follow documentation of what was needed prior and at move in day so there were no surprises. The executive director does an exception job of sending out emails to the residents and their families when there are changes to procedures due to Covid, or Thanksgiving schedule, and simple things like power outages. Bob has been at Arbol for four months and has had a positive experience including playing cards a couple of days a week with friends.
• JG

  Jesse Glover

  Sep 3, 2019
  1.0
  Received a call about my aunt entering a coma, nursing staff was giggling while saying she will likely not survive. I asked to be informed of any changes, 24hrs later I called and receptionist said they had no patient under my aunt's name. I then insisted and she sent me on to a staff member who casually informs me that my aunt was dead and couldn't tell me the details because she wasn't on duty. I guess if you want your loved ones last days to be a joke, send them here.
• VV

  Veronica Velez

  Feb 28, 2016
  4.0
  Looking at a long lasting great friendship with new insights and implemented positive communication.
• CP

  Chris Pennello

  Feb 20, 2016
  5.0
  These people took wonderful care of my grandmother for the six years that she lived here. The staff was extremely courteous, kind, and professional. Never once was there a question as to whether the staff was treating her well, they always did. Indeed, it was my grandmother who was a bit ornery towards them!