Novelle

Reviews

• JK

  Janice Keifer

  Sep 26, 2026
  4.0
  We enjoyed our visit and were really impressed with the set-up and arrangements. We appreciate the fact that everyone was so kind and accepting. The lunch was delicious. Thank you. Brian was most caring to learn about our needs and desires. We appreciated his many kindnesses. We are still thinking about whether we want to move or not. Thank you. Jan & Jerry
• CB

  Craig Brown

  Sep 12, 2026
  5.0
  Finding the right place for our mom was a stressful and often confusing process. We toured multiple facilities and explored many options, trying to find the best possible situation for her. From our very first interaction with Novelle Senior Living, we knew we had found something special. Brayan Antunez was our first contact, and he was an absolute pleasure to work with throughout the entire process. He made what could have been an overwhelming experience much easier by being incredibly patient, responsive, and knowledgeable. He took the time to answer our seemingly endless questions, showed us multiple options, offered helpful suggestions, and, most importantly, demonstrated genuine care and empathy for our family’s unique situation. The Novelle facility itself is beautiful—new, thoughtfully designed, warm, and inviting. It is always clean and well maintained, and the rooms are remarkably quiet. Our mom’s studio apartment is spacious and includes amenities we did not find at other communities, such as a walk-in closet and an in-unit washer and dryer. The bathroom is large and fully wheelchair accessible, which has been a tremendous benefit. After moving our mother into Novelle, we were equally impressed by the staff and caregivers. Everyone welcomed her warmly and helped her feel at home from day one. The caregivers are kind, compassionate, and patient, and it is clear they genuinely care about the residents. There are also many fun and engaging activities and events that help create a vibrant community atmosphere. We are grateful to have found Novelle Senior Living and highly recommend it to anyone looking for a caring, beautiful, and supportive community for a loved one.
• ND

  Nikki Darlington

  Sep 2, 2026
  5.0
  I recently moved a parent into Garden House; the memory care, after a negative experience at another senior living facility & after many months of looking for a non-private-equity-owned senior living company. Finding Merrill Gardens (Novelle is a part of this brand) was a real blessing. Even their sales process was more focused on the person being served and less focused on the sale. (Alarming to type out...but when shareholder profit in the vast majority of senior living facilities are more important to mgmt than overall care of an aging person, it needs to be said!) I hope Merrill Gardens never sells to PE! It was also a relief to check the publicly found state licensing reports for Novelle & not see a list of big red flags! The move-in & integration was very positive. Overall systems for how memory care is conducted & the Montessori learning initiatives are the best I've found thus far. I'm looking forward to my parent thriving in a more competent environment overall & collaborating with the team in a meaningful solutions-oriented manner when minor problems arise. Brayan was great to work with & look forward to getting to know the rest of management, too.
• LC

  Linda connors

  Aug 6, 2026
  5.0
  Nouvelle is an exceptional community. The Garden House offers spacious rooms, well planned activities and very kind staff. Brayen Antunes, the Community Relations Director, is a knowledgeable, warm and attentive guide that made an unfamiliar process feel very comfortable. We are grateful to have worked with him and for all he did to assist us.
• RL

  Rebecca Reynolds Lytle

  Aug 5, 2026
  5.0
  If I could give Novelle Senior Living more than five stars, I would. Moving my mom to Novelle was one of the best decisions our family has ever made. The difference has been nothing short of remarkable. It truly feels like we moved her from a place where she was just waiting to die to a place where she is living again. Since moving into memory care at Novelle, she has become more engaged, more active, and genuinely happier. She smiles more, participates in activities, and is surrounded by people who know her, care about her, and treat her with the dignity and respect every person deserves. The staff is extraordinary. They are warm, attentive, compassionate, and incredibly patient. You can tell this isn’t just a job to them. They genuinely care about the residents and it shows in everything they do, from the way they greet families to the thoughtful care they provide every day. The community itself is beautiful, clean, spacious, and full of life. There is always something happening, activities to enjoy, and a feeling of warmth that you notice the moment you walk through the doors. The food is fresh, healthy, and surprisingly delicious, which has been another wonderful surprise. As a daughter, there is no greater gift than knowing your loved one is safe, cared for, respected, and enjoying life. The peace of mind Novelle has given our family is priceless. To every member of the Novelle team, thank you. You have made an incredible difference in my mom’s life, and in ours. I am deeply grateful.