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Wilson & Kratzer Mortuaries Civic Center Chapel

4.7
(137 reviews)

Business Details

455 24th Street, Richmond, CA
94804, United States
(510) 232-4383
https://civiccenterchapel.com

About

Funeral Home
At Wilson & Kratzer Mortuaries Civic Center Chapel in Richmond, California provides funeral home, burial, veteran, memorialization, cremation and life celebration services. Call us 24/7. Our experienced staff is committed to this vision and passionate about making your time with us as memorable and uplifting as possible. We bring together decades of experience caring for families of all cultural backgrounds and diverse walks of life. We pledge to treat you and your loved ones just like family, and we guarantee to offer services that meet all of your specifications while exceeding all of your expectations. Licensed staff members are available around the clock, 24 hours a day, 7 days a week, to discuss your needs. Whether you are doing pre-planning or need to hold a service soon, we are ready to answer our phone and offer you warm, friendly, and empathetic service. Learn more about our funeral services.

Location

Wilson & Kratzer Mortuaries Civic Center Chapel
455 24th Street, Richmond, CA
94804, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Reviews

4.7
137 reviews
5 stars
125
4 stars
3
3 stars
1
2 stars
2
1 star
6
  • JR
    Jesus Ramirez
    4 days ago
    5.0
    Me and my siblings experience with Wilson and kratzer was humbling and amazing, they made everything so easy and extremely helpful. All the staff were on point with making this moment of sending our mother off a stress reliever as it being our first time handling her passing. We are forever greatful and appreciative. Thank you!!!!
  • VL
    Vanessa Leca
    5 days ago
    5.0
    They did a beautiful job and helped me threw a very hard time
  • MF
    Maxine Fisher
    Aug 10, 2026
    5.0
    My experience with wilson and kratzer richmond office was over and beyond my expectations. My experience with Mr. Sylvester Dunn was over the top, he was kind, courteous, compassionate, caring, and most of all patient with my needs and questions. The staff that I dealt with treated me the same way. Thank you Mr. Dunn and staff
  • PB
    Pamela Baldwin
    Jul 19, 2026
    5.0
    They have been very helpful with the passing of my Father Ned Baldwin
  • SF
    Steve F.
    Jul 10, 2026
    3.0
    W/K handled everything great last year when my mom passed. My dad just passed. W/K dropped the ball this time. So I averaged it out to a 3 star.

Frequently Asked Questions About Wilson & Kratzer Mortuaries Civic Center Chapel

What does a Funeral Director do?

Pick up the deceased and transport the body to the funeral home (anytime day or night) Notify proper authorities, family and/or relatives Arrange and prepare death certificates Provide certified copies of death certificates for insurance and benefit processing Work with the insurance agent, Social Security or Veterans Administration to ensure that necessary paperwork is filed for receipt of benefits Prepare and submit obituary to the newspapers of your choice Bathe and embalm the deceased body, if necessary Prepare the body for viewing including dressing and cosmetizing Assist the family with funeral arrangements and purchase of casket, urn, burial vault and cemetery plot Schedule the opening and closing of the grave with cemetery personnel, if a burial is to be performed Coordinate with clergy if a funeral or memorial service is to be held Arrange a police escort and transportation to the funeral and/or cemetery for the family Order funeral sprays and other flower arrangements as the family wishes Provide Aftercare, or grief assistance, to the bereaved

What do I do when a death occurs?

The funeral home will help coordinate arrangements with the cemetery. Bring the following information to complete the State vital statistic requirements: ✓ Birthplace ✓ Father's Name ✓ Mother's Name ✓ Social Security Number ✓ Veteran's Discharge or Claim Number ✓ Education ✓ Marital Status Contact your clergy. Decide on time and place of funeral or memorial service. This can be done at the funeral home. The funeral home will assist you in determining the number of copies of the death certificates you will be needing and can order them for you. Make a list of immediate family, close friends and employer or business colleagues. Notify each by phone. Decide on appropriate memorial to which gifts may be made (church, hospice, library, charity or school). Gather obituary information you want to include such as age, place of birth, cause of death, occupation, college degrees, memberships held, military service , outstanding work, list of survivors in immediate family. Include time and place of services. The funeral home will normally write article and submit to newspapers (newspaper will accept picture and they will be returned intact). Arrange for members of family or close friends to take turns answering door or phone, keeping careful record of calls. If Social Security checks are automatic deposit, notify the bank of the death.

Brand Certified Facts from Wilson & Kratzer Mortuaries Civic Center Chapel

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