Question 1

What is home care?

Accepted Answer

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

Question 2

How do I find the best caregiver for my loved one?

Accepted Answer

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

Question 3

How much does home care cost?

Accepted Answer

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

Question 4

How are you protecting your clients from COVID-19?

Accepted Answer

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

Question 5

Is a home care agency better than hiring a private caregiver?

Accepted Answer

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

Question 6

Will my long-term care insurance cover home care?

Accepted Answer

It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.

Question 7

What’s the best home care?

Accepted Answer

The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.

Question 8

What services does TheKey - Senior Home Care provide?

Accepted Answer

TheKey provides trusted in-home care, respite care, senior personal care, elder care, and companionship to seniors and adults with disabilities, emphasizing a healthy mind, body, and spirit.

Question 9

How does TheKey ensure the quality and reliability of their caregivers?

Accepted Answer

Caregivers at TheKey are highly trained professionals backed by an insured home care agency, providing oversight, guidance, and backup caregivers as needed to ensure reliable, safe, and professional care.

Question 10

Is home care from TheKey available 24/7?

Accepted Answer

Yes, TheKey provides 24/7 home care services, including holidays, weekends, evenings, and overnight care.

Question 11

Does TheKey accept long-term care insurance?

Accepted Answer

TheKey is an approved provider with most major Long-Term Care insurance carriers and offers free assistance to help clients navigate the claims process.

Question 12

What measures does TheKey take to protect clients from COVID-19?

Accepted Answer

TheKey follows CDC and local safety protocols, provides appropriate PPE to caregivers, and most caregivers and staff are fully vaccinated against COVID-19.

Question 13

Where is TheKey - Senior Home Care located?

Accepted Answer

They are located at 1055 E. Colorado Blvd, Pasadena, CA 91106, USA.

Question 14

What nearby medical services are available to TheKey clients in Pasadena?

Accepted Answer

Nearby medical services include Kaiser Permanente Vision Essentials by Kaiser Permanente, Pasadena, an ophthalmologist and optometrist, and Autism Learning Partners San Gabriel Valley, providing additional medical support.

Question 15

How can nearby transit or travel services support visits to TheKey - Senior Home Care?

Accepted Answer

HORF Compassionate Transit & More offers travel services that can assist clients or families with transportation needs around Pasadena to access TheKey's home care services.

Question 16

Are there financial and legal services near TheKey - Senior Home Care that clients might find useful?

Accepted Answer

Yes, nearby services include Alpha Legal Partners and Nabhan Law for legal assistance, and Avanta Financial Group for financial services, which may help clients with planning and management needs.

Question 17

How can families contact TheKey - Senior Home Care for their services?

Accepted Answer

Families can contact TheKey via phone at +1 626-522-8790 or email at careteam@thekey.com. More information is available on their website at https://thekey.com/locations/california/beverly-hills-and-pasadena.

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