The Pasadena Ronald McDonald House opened its doors on February 14, 2004 as a “home-away-from-home” where families stay while their children receive life-changing medical treatment. Today, the House is able to serve up to 14 families every single night.
Here, parents and children lead a life as normal as possible during their traumatic times without the financial burden of costly hotel and travel expenses. Our home offers families’ comfortable beds, hot meals, and a caring staff, all just steps from the hospital.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.