Brand Certified
TheKey - Senior Home Care
4.6(23 reviews)
Certified by TheKey - Senior Home Care • Nov 08, 2026
Business Details
1832 Soscol Avenue, Napa, CA
94559, United States
Certified by TheKey - Senior Home Care • Nov 08, 2026
(707) 890-6390
Certified by TheKey - Senior Home Care • Nov 08, 2026
https://thekey.com/locations/california/napa-county?utm_source=ExtNet&utm_medium=Yext
Certified by TheKey - Senior Home Care • Nov 08, 2026
About
Certified by TheKey - Senior Home Care • Nov 08, 2026
Home Care AgencyHome Health Care Service
For over 20 years, TheKey Home Care has provided trusted in-home care for seniors and adults with disabilities to achieve successful long-term aging at home. Our highly trained caregivers can provide in-home care, respite care, senior personal care, elder care, and companionship. Our Balanced Care Method emphasizes a healthy mind, body, and spirit - so our clients can live happier, healthier lives at home. We understand that everyone's situation is unique, and we create personalized care plans in collaboration with you to ensure the best possible care. TheKey Home Care provides service 24/7—during holidays, weekends, evenings and overnight. Call us today to see how TheKey Home Care can improve your loved one's quality of life.
Location
Certified by TheKey - Senior Home Care • Nov 08, 2026
Hours
Certified by TheKey - Senior Home Care • Nov 08, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.6
23 reviews
5 stars
20
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1
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1 star
2
- KTKaren TitusFeb 24, 20255.0We have been very happy with TheKey’s services. We started with 24/7 care for my 92 year old mother when she was released from the hospital, and now are down to 4 hours a day as she has gotten stronger. They have been very flexible and responsive to our needs. The healthcare worker has been great, very helpful and was quick to pick up on her routine. Consistency with the same person has also been helpful, as my mother has some dementia. I would highly recommend them, and this is the second time we have needed their services over the 2 years.
- RPRobyn PeaseFeb 21, 20255.0The Keys is an exceptional long-term care company. They have supported us with kindness and professionalism, providing excellent care for my Mother in her home. I highly recommend them to anyone in need of quality in-home care.
- PHPonciano HermocilloDec 30, 20245.0It's our gratitude to thank you TheKey in Napa for taking good care of our love one. We know she was in good hand during her end of life stage. We know our mom is in the right place. Thanks to Joanna and her team who are very helpful even weekend emergency questions she response. Keep it up.
- LPLarry PessesJul 1, 20195.0Home Care Assistance mission is to "change the way the world ages." They certainly have done that for my dad. Unlikely he would still be around absent the empathy, compassion and common sense their caregivers & case managers have provided over the past few years. Melissa has done an outstanding job of vetting care providers for my dad which has allowed him to age gracefully with dignity and in comfort. Our family has tried numerous in-home care providers and Home Care Assistance is the only one we could or would ever recommend in good conscience. They have made a huge difference in my dad's life. Perhaps that's the best compliment of all.
- RMrochelle mcmasterApr 17, 20195.0We are clients of home Care Assistance and have had very skilled caregivers. Tasha who is the full time caregiver and Rachael filled in in her absence. they are phenomenal. Derick a is the manager and has been a wonderful listening ear. Thank You to Home Assistance for you guidance. ShelleyMc Master
Frequently Asked Questions About TheKey - Senior Home Care
What is home care?
Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
How are you protecting your clients from COVID-19?
We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Will my long-term care insurance cover home care?
It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers-and we have a free service to help our clients navigate all aspects of the claims process.If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by home care agency that’s insured, providing oversight, care guidance, and back-up caregivers as needed.
What types of home care services does TheKey provide?
TheKey offers in-home care, respite care, senior personal care, elder care, and companionship services tailored to seniors and adults with disabilities.
How experienced and reliable are TheKey's caregivers?
TheKey employs highly trained caregivers with professional experience, who are backed by an insured agency providing oversight, care guidance, and back-up caregivers as needed.
What is TheKey's approach to caregiving?
TheKey uses the Balanced Care Method which emphasizes a healthy mind, body, and spirit to help clients live happier, healthier lives at home.
How does TheKey handle care during holidays and overnight?
TheKey provides 24/7 service including holidays, weekends, evenings, and overnight to ensure continuous care for clients.
How can I contact TheKey - Senior Home Care in Napa?
You can reach TheKey at their phone number +1 707-890-6390 or email them at careteam@thekey.com. Their office is located at 1832 Soscol Avenue #101, Napa, CA 94559.
What are the typical costs associated with TheKey's home care services?
Home care costs typically depend on hours of care per week and region; most families pay out-of-pocket or use long-term care insurance, and TheKey assists clients with navigating insurance claims.
How is TheKey protecting clients and caregivers from COVID-19?
TheKey follows CDC and local safety protocols, provides PPE to caregivers, and most caregivers and Care Team members are fully vaccinated against COVID-19.
Are there other healthcare or wellness services near TheKey in Napa?
Yes, nearby wellness-related businesses include Napa Acu Practice (spa) and Napa Vineyard Massage offering massage therapy.
What nearby community services could be useful for TheKey's clients and their families?
Nearby community services include the Napa County Health & Human Service, Festival Napa Valley (concert venue), and US Social Security Administration for governmental and social assistance.
How can nearby transportation services assist my visit to TheKey?
Prestige Limousine provides transportation and tours in the area, which can help clients and families traveling to and from TheKey's office or other local attractions.
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