Our Ronald McDonald Family Room at CHOC Children's in Mission Hospital in Mission Viejo extends the services of the Orange County Ronald McDonald House by serving as an oasis of calm inside the hospital.
Here, parents with children in the PICU (Pediatric Intensive Care Unit) and CVICU (Cardiovascular Intensive Care Unit) can take a few moments to relax, eat and shower. Ronald McDonald Family Rooms help parents find relief and support by talking with others in similar circumstances, while maintaining the comfort of being down the hall from their hospitalized child.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.