This profile is uncertified and using publicly sourced data
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Business Details
About
Non-Profit Organization
Open Heart Refuge is an overnight shelter program in Livermore operated by Open Heart Kitchen. Located at the Vineyard Resource Center in Livermore, the Refuge provides a safe place to sleep, nutritious meals, and access to supportive services for adults experiencing homelessness. Guests receive dinner and breakfast, case management support, and connections to housing, healthcare, hygiene services, and other community resources. Open Heart Refuge is grounded in dignity, compassion, and stability—helping neighbors move toward greater safety and self-sufficiency.
Location
Hours
Monday6:00 PM - 8:00 AM
Tuesday6:00 PM - 8:00 AM
Wednesday6:00 PM - 8:00 AM
Thursday6:00 PM - 8:00 AM
Friday6:00 PM - 8:00 AM
Saturday6:00 PM - 8:00 AM
Sunday6:00 PM - 8:00 AM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.