Greenlawn Cemetery SW

Reviews

• LA

  Laceedon Adame

  1 day ago
  5.0
  Chelsie and all of the staff at the South west Greenlawn cemetery were beyond helpful and made this experience easy. We had no issues with communication, and all of our questions were answered in a timely manner. We received the best treatment, and couldn’t be more thankful for all of them. This process is difficult and very emotional, they handled it with class and grace.
• JM

  Jacqueline Mendez

  Oct 8, 2026
  5.0
  I want to thank Jorge and Sarai for helping us arrange my beautiful mother in laws funeral. They made her service and day very special and perfect. Sending you big hugs. Also if anyone is looking for people to make your loved ones as special as they made our loved ones go to them. On behalf of the Sanchez family thank you once again.
• LV

  lesdy venegas

  Oct 1, 2026
  1.0
  We regret choosing Greenlawn as my mother’s memorial resting cemetery. This place only cares about taking your money. It is a shame that all employees/ staff are disrespectful towards our deceased family members. I have sent many emails to Maurilio Melgoza and supervisor about my concerns on my mom’s headstone getting run over constantly and leaving tire marks all the time. The cement is starting to show fine lines from her tombstone being used as a road way. It makes me mad and sad that Greenlawn staff is so heartless when all we want is for our loved ones to be placed in a peace and to be respected even after death. Good luck with this place cause I’m absolutely disgusted and disappointed with place where all your concerns will be ignored.
• DW

  Dennis Wilkerson

  Oct 1, 2026
  1.0
  I recently went back through some of my old reviews and realized that the review I wrote in June 2023, after my mother passed away, is no longer there. So I’m rewriting it because I think people should know about our experience and so this review stays up. When my mother and father passed away, they had their affairs pretty much completely in order. Their cemetery plots had already been purchased and paid for. They had their arrangements made, including caskets that had already been purchased and picked out by my parents. My father had passed away several years earlier. My sister and I went down there to make the arrangements for my mother. During the process, it seemed like everything was an opportunity for an upsell. But the biggest issue came when I received a phone call while my mother was being prepared. I was told that my mother had gained weight over the years and that, while they were preparing her, they determined that she would not fit in the casket that she and my father had already purchased and picked out. The way they described it made my mother sound like she had become this enormous woman who simply could not possibly fit in the casket. My mom was 5'4". Yes, she had put on some weight over the years, but she was not the person they made her sound like she was. Because they said she wouldn't fit in the casket my parents had already purchased, we would need a larger casket. And because the larger casket would not fit in the plot that had already been purchased, we would have to purchase another plot, pay to have my father removed and moved, pay for a new concrete burial container for him because the one he was already in could not be reused, and pay the various transfer and associated fees. Now, I know this may sound harsh, but I knew my mom. Mom would have probably just said, “Stuff me in there. I’m good.” That's essentially what I said. Just put her in the casket she and my father had already picked out and purchased. Then I received another phone call. “Oh my gosh, she fit. We don't have to do any of that. It will all work out.” Really? What made this even stranger was seeing the casket on the day of the funeral. There was tons of room between my mother and the top of the casket. And as far as the width, I could put my whole hand and a half next to her on both sides. So tell me that didn't look like a money grab. After my original review in 2023, I did speak with management about what happened. They apologized and told me there wasn't an upsell involved. What really irritated me was that they ended up telling me they had a little bit of a refund for us. I don't remember the exact amount, but it was somewhere around $600–$800. Nobody asked for a refund. Money was never the issue. Not once did we go in there asking for money back. All we wanted was to have our mother taken care of the way she had wanted and the way our family had already planned. Yet somehow, even after everything that happened, they made it about money again. That was incredibly upsetting to me. And that's really what stayed with me—not just what they said, but the way they made us feel. When you're dealing with a family that is grieving, you shouldn't feel like you're being treated as an opportunity to make more money. You should feel like the people you're dealing with actually care about your family and what you're going through. This experience left me feeling like we're just a number to them. When you work in an industry where you deal with grieving families every day, I would hope you never become so accustomed to it that you forget what those families are actually going through. My mother deserved better, and so did our family.
• GG

  gagi gill

  Sep 17, 2026
  1.0
  I had an extremely disappointing and unacceptable experience with Greenlawn on Panama Lane. One of my biggest concerns was that personal and confidential information was shared without our permission, including with people who were not even part of our family. This was completely inappropriate and caused additional stress during an already difficult time. The billing and contract situation was just as frustrating. We were originally told and contracted for approximately $6,500, but ended up being charged around $8,500. Even after we showed them the contract and pointed out the discrepancy, the issue was not handled properly. Instead of correcting their mistake and taking responsibility, they refunded/voided parts of the contract in a way that still left us having to pay additional costs out of our own pocket. Their mistake became our financial responsibility. Whenever we raised a concern or asked for an explanation, it seemed like nobody could give us a clear answer or take responsibility. We were repeatedly told that the matter had to be sent to management and that we would have to wait around 10 days for a response. For a situation involving such sensitive matters, private information, contracts, and thousands of dollars, this level of communication and accountability is unacceptable. Overall, our experience was extremely frustrating and stressful. There seemed to be a serious lack of communication, organization, accountability, and attention to detail. When families come to a funeral home or cemetery, they are already going through one of the hardest times of their lives. They should not also have to worry about their private information being shared, incorrect charges, contract problems, and having to repeatedly chase staff for answers. Based on our experience, I am extremely disappointed with the way Greenlawn on Panama Lane handled our family’s situation. I strongly believe management needs to review how customer information, contracts, billing errors, and complaints are handled so that another family does not have to go through the same experience.

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