TheKey - Senior Home Care

Reviews

• LR

  Lisa Reed

  Apr 20, 2023
  1.0
  Please read if you are looking for care for your loved one ... do not trust all the reviews posted here. Many of them are from people who work at or with the company. We have been clients of HCA/The Key for almost 3 years, receiving 24 hour care for my mother-in-law and (for a few months) my father-in-law. Our caregivers are absolutely amazing. They have become friends over the years. What makes this review a one-star review is the fraud that takes place with the billing department. As my father-in-law was dying, HCA/The Key raised their rates two times, without notice! Once, when my F-I-L was in the hospital, and once when he was in hospice 6 days before his death. My M-I-L has dementia, and is unable to hold conversations, let alone manage any billing. We have been paying the increased price since July 2022, despite asking for proof of the legally required 30-day price increase notices for 9 months. HCA/The Key has been unable to provide any proof. No emails, no letters, nothing posted to their account. Another thing that HCA/The Key does is bill for more hours in a week than actually occur. Upon my father-in-law's passing, we started going through previous bills, and found that they were consistently charging for more than 168 hours (24x7 care) in a week. It was only about $40-$100 for most weeks, but that adds up to several thousand dollars a year. We have taken legal action, and have heard from the accounting department that other clients are complaining too. This company engages in elder abuse, and abuse of the disabled. Stay away! If you are already a client, please, please check your billing history!
• CL

  Carol Lucas

  May 27, 2021
  5.0
  All personnel are ready 24/7 to help with any and all needs. We use them for 24/7 care for my husband.
• SH

  Susan Hyland

  Feb 23, 2021
  5.0
  Very Reliable and well trained staff.
• JT

  Jess T

  Aug 19, 2015
  5.0
  When my sister, who is 58 with multiple physical issues due to having cerebral palsy, stayed with us on vacation, I arranged to have HCA help her both morning and night. Ted and his team were wonderful every step along the way. The individual who provided the care service was professionally warm and engaging, and set my sister immediately at ease. I have no hesitation in contacting HCA again and have already recommended them to other people. Thank you, Ted, for making this a very positive experience for our family!

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