Designed from the outset to serve people with Alzheimer's and dementia, the Huger Mercy Living Center is a state-of-the-art residential campus. Inviting walkways connect the main building with four attractive cottages which house up to 12 people each. The grounds are beautifully landscaped, and the entire outdoor space is open for residents to explore at will, in safety. With a six-to-one staff-to-resident ratio, nurses and available nurse practitioner welcome involvement of family members and volunteers. Residents are assured of receiving the highest quality of care and attention in an activity-social based environment.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.