House of Refuge is a non-profit organization located in Mesa that helps families experiencing homelessness by providing transitional housing and support services. A portion of that support comes from our Helping Hands House Donation Center where families supplement household food and clothing needs by visiting the Helping Hands House Donation Center every 2 weeks. Our Helping Hands House Donation Center relies on the generosity of the general public, businesses and other organizations through the donation of non-perishable food items, clothing and household goods. To learn more about our needs and donation guidelines, please visit our website.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.