Terra Pointe is a state-of-the-art Memory Care Community in Glendale Az near Peoria, and Arrowhead Ranch. At Terra Pointe, we help each resident craft a personal, meaningful experience each day to continue their story. Our approach to care is designed to engage our residents and meet them where they are. Our specially trained staff are knowledgeable in dementia strategies and techniques to prevent and minimize wandering and combative behaviors. Each resident receives personalized memory care and stimulating activities that help seniors use their unique skills.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.