Ocotillo KinderCare - Closed

Reviews

• ZM

  Zachary Mason

  May 7, 2026
  1.0
  KEEPING CHILD INFORMATION PRIVATE NOT A PRIORITY. My wife got a new phone number a year and a half ago. This business calls and texts her regularly with updates about the child of the previous owner of the number. We've requested repeatedly and emphatically over the last YEAR AND A HALF for them to stop contacting us, and that they're sharing personal details about this child with a stranger. Still, the calls and texts continue. I work in education and I cannot imagine continuing to share personal information about a child with a stranger when you've been informed repeatedly that it's the wrong number. I'm resorting to leaving this public review in the hopes of getting some action on the issue. Please remove the number with area code 907 from the account of the parent named Tristyn. Thank you for your attention.
• DW

  Danielle Walker

  Jan 26, 2025
  1.0
  I would gove this place negaive 5 if I could!! Parents absolutely I would not send my child here. My youngest daughter started here when she was 6 weeks when Rochelle and Krystal ran the place. We had nothing but an amazing experience with them. Lexi and Luz were the most amazing and patient teachers. Once Shameka (turned the place ghetto) took over it all went down hill. She was by far the rudest. I had never met the women in my life and walked into pick up my children and she ordered me in the office like I was a child being called into the principal. Telling me my children couldn't return all due to the billing they clearly have wrong and still fail to fix. They were double billing and paid twice for the same time. Since I have decided to take my children to an honest place. It has been brought to my attention that several parents have removed their children from this daycare due to Shameka and her bad ways of treating kids and parents. One parent actually said shameka took her son in the office yelled at him and pinched him. Trying to reach out to any one above this facility has gotten absolutely NO WHERE. Still after almost 6 months and several phone calls no one has fixed my billing. So many long term families have left this place due to one person and its truly heartbreaking because I used to brag about how much I loved this daycare. Well its nice to see that you get a response making things look as if they care. However I've called, left messages, reached out to MULTIPLE PHONE NUMBERS. YET, STILL NO CONTACT. I've been told things would be escalated and to wait 3 days. Again, we are clearly on month 6. I don't think any thing is actually being taken seriously. There have been several situations. Several families leaving and several staff leaving. On top of billing issues. I also don't feel it's appropriately for someone who is supposedly leading a daycare facility to treat parents or children like they are less than. There is such a thing called confidentiality. There is also a level of professionalism that should be required. However at this point I would like to discuss the billing. Clearly nothing is being done about the behaviors. Billing is definitely an issue when you have parents billed for time that shouldn't have occurred.
• BC

  Bridgette Castro

  May 13, 2019
  5.0
  I have 3 of my children going here ages 1,2,4 they’ve been going here for over a year now . I love this kinder care I was constantly having to change every 3 months because daycare didn't have what I needed and wanted for my kids . The teachers here have gotten close to my kids and my kids love them. My 2 yr old has autism I couldn’t keep changing daycare every 3 months and finally o found this kindercare where my daughter LOVED her and she doesn’t get attached to anyone because of her disabilities. She’s now moved to the 2 years old but I’m so glad the kept her as long as they could to wean her over to the next room and didn’t just throw off her schedule and throw her to a new teacher she’s never met or seen. Me AMANDA IS AMAZING TEACHER they all are of course and the fact they do get attached to your child is the best part they don’t just choose there too 5 like some daycares and not care or watch the others the watch and care for them ALL.
• TK

  Tashay Knight

  Mar 16, 2019
  1.0
  would NOT recommend this particular Kindercare to anyone. It seems like the director and assistant director cares more about friendships with certain employees than they do your child. Teachers are on cell phones all the time, My son is now 5 and has not learned much there. They run the preschool area like a daycare, kids have no structure. He reported that a teacher (Susan) hit him, and ever since then that teacher Susan has tried to make my child out to be this horrible child. She retaliated against hime in made the kids and staff do the same. She tried to manipulate the situation by amplifying all of my son's mistakes and speaking it infant of the kids. In his own little way he begged me not to go in her class room in the end. I did not want to remove my child due to a change in environment but after multiple attempts to try to resolve the situation the assistant director Krystal looked at me and said "What more do you want". When she said that it let me know my child is in the wrong place and THEY DO NOT CARE. They have accused my son as being aggressive and disruptive, he has been in a new school for 2 weeks now with no reports of this. I asked them can I sit in on a class to see this behavior, it was denied! I asked them are there certain things that trigger the behavior they are reporting they denied it at first until my son told me stories where a child punched him in the stomach and he cried, and the teacher did nothing but make my son go sit away from everyone. No teacher ever reported this to me. another child did when I walked in the classroom. My son told me kids took his toys and hid them in their shirt, so he tried to get the toys, instead of the teacher helping she took the toys from my child and he felt punished. There are so many unfair stories, now that I look back I should have removed my son sooner. I chose Kindercare bc my daughter attended one in Paoli PA and it was wonderful! However this particular location is NOT a Kindercare, they do what they want in there. I would highly recommend the owner look more into this situation. It seems like a group of friends watching kids, not teachers and directors. It saddens me that Susan was able to get Rachelle and Krystal to treat my son like an outsider because he reported her horrible behavior of hitting him. Rachelle the director even called me the day it happened and said my son yelled out "Ouch your hurting me" I reported it to the regional director and he to seemed like he didn't want a problem, and instead of assuring me told me to look into other schools. He said he would investigate and never called me back, I had to call him back and one of his comments was "Our teachers hardly make any money" as if that is suppose to make up for my son being treated unfairly. After all was reported They outcasted my son daily, pulling him from actives, sitting him in the office while other kids went to play. who knows what else went on, this is just times I walked in on. Since leaving Ocotillo Kindercare My son is now thriving, feels happy, has not "hit" anyone, and has learned so much in this new school in just two weeks. I wish I made the change sooner. Parents go with your gut! I do not want this to happen to other child.
• MJ

  Michelle Jaramillo

  Mar 15, 2019
  5.0
  This is the best place, I am so happy to see Sophia's growth since starting here last year. She has learned her numbers, shapes, colors and so much more and oh she is now fully potty trained thanks to the awesome help of her teachers. Sophia shows a lot of love for her teachers and I see it returned as well. I would highly recommend bringing your children here.

Frequently Asked Questions About Ocotillo KinderCare - Closed