About Parkwood Health Care
Parkwood Health Care in Phenix City, AL, aims to create an environment that feels just like home. We have inviting common areas that promote social gatherings, recreation, group activities, and more. Our federally and state-licensed facility features both private and semi-private rooms, and we are certified for Medicare and Medicaid. We also accept private or self-pay, most private insurance policies, as well as some HMOs and supplemental or long-term care insurance.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.