Business Details
About
Funeral Home
Pet Memories Cremation Service was developed to operate as a professional service for pet owners for the private cremation of their pets. While we specialize in private individual cremation, we also provide a convenient support service for the communal cremation of deceased pets whose owners do not wish to keep the cremated remains.
Location
Hours
Reviews
4.9
334 reviews
5 stars
327
4 stars3
3 stars1
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Customers consistently praised the staff for their kindness, empathy, and professionalism during difficult times of pet loss.
Timely Service
Many reviews highlighted the quick turnaround time for cremation services, with pets being returned promptly in beautiful urns.
Affordable Pricing
Several customers noted that the pricing was reasonable compared to other services, making it accessible for those grieving their pets.
Personalized Touch
Clients appreciated the thoughtful details, such as paw prints and engraved urns, which added a personal touch to the memorialization of their pets.
- CCCurt5 days ago5.0On a horrible day when I lost my best friend, the staff at Pet Memories Cremation Service went out of their way to help make it as painless as possible. This was the second time I’ve used them and both times it was a very positive experience. I truly appreciate them and couldn’t recommend them more!
- LWLon WallaceJan 4, 20265.0Pet Memories are so easy to deal with. One call, and they picked up our girl from our vet and handled her cremation. Even during the holidays, they had her returned to our vet on Christmas Eve. They made the ordeal much easier on us.
- AMarays marquezDec 30, 20255.0Dream , our little chihuahua was 15 years old(almost16) . She wasn’t eating anymore and was very weak, could barely breathe. We brought her in to this clinic that my moms friend recommended and they were very empathic with us and helped with the euthanasia process. We had never gone through this and it is a very hard thing to do . Me and my mom are super thankful for the clinic that helped with the process and the professionalism they had with us was 10/10. Dont hesitate to ask them for help if your angel pet isnt well. Thanks again for making sure our baby was treated the was she deserved in her last moments.
- KHKimmy HazelwoodDec 24, 20255.0I cannot recommend this place enough. When our sweet dog Duchess passed away, they went above and beyond during one of the hardest moments of our lives. From picking her up with such care and dignity to returning her ashes, every interaction was handled with incredible kindness, compassion, and respect. The thought and consideration they put into everything truly meant the world to us. It was clear that Duchess was treated as a beloved family member, not just a pet, and that level of care brought us so much comfort during a heartbreaking time. We are endlessly grateful for the compassion they showed to Duchess and to our family. If you’re looking for a place that truly cares and treats your pet with love and dignity, this is it.
- CVCecilia VegaDec 21, 20255.0On December 17th, I brought my dog Simba to PET Memories, and I couldn’t have asked for a better experience during such a difficult moment. The entire staff was very kind, and Mich was especially attentive, compassionate, and caring throughout the process. The cremation service was excellent, handled with great respect and professionalism. The urn is absolutely beautiful, and I am truly very satisfied and grateful for the care they gave my beloved Simba. I highly recommend PET Memories 100%. Thank you for treating my pet with so much dignity and love.
Frequently Asked Questions About Pet Memories
Can I tour your facility?
Absolutely! We are proud of our state-of-the-art facility and welcome the opportunity to show you the caring and professional environment we provide for the pet families we serve.
Will you come get my pet, or should I bring my pet to you?
We will bring your pet into our care either at your home or at the Veterinary Clinic. If you would rather bring your pet to our office, we ask that you call ahead so we can ensure that one of our professional staff is available to meet with you.
What exactly is cremation, and how does it work?
Cremation is a means of final disposition and is an alternative to burial. It is a heating and mechanical process that reduces the pet remains to bone fragments of unidentifiable dimensions.
What is a private cremation?
With a private cremation, pets are cremated alone and are the only body within the cremation chamber. Pet parents will receive their pet's cremated remains, and only their pet's cremated remains.
What is a communal cremation?
A communal cremation is one in which multiple pet remains are present in the cremation chamber. There is no separation of the pet remains during the communal cremation process, and the pet’s cremated remains are not returned to the owner.
Can I witness my pet’s cremation?
Yes, witnessed cremations can be scheduled with advance notice. We have a beautiful facility with a viewing room for families who choose to witness their pet’s cremation. Most witnessed cremations are scheduled first thing in the morning.
What if I want to say a final goodbye, or have a memorial service for my pet?
We understand how difficult it is to say goodbye. Our beautiful facility provides a comfortable environment where you can take that extra time to say goodbye to your pet. We also have an area suitable for a moment of remembrance.
Can I tour the Pet Memories facility?
Yes, Pet Memories welcomes visitors to tour their state-of-the-art facility to see the caring and professional environment.
Does Pet Memories provide pet pickup services, or should I bring my pet to the facility?
Pet Memories can pick up your pet either at your home or at a Veterinary Clinic. If you prefer to bring your pet in, please call ahead to ensure staff availability.
What is the difference between private and communal cremation at Pet Memories?
Private cremation means your pet is cremated alone, and you receive only their remains. Communal cremation includes multiple pets together, and remains are not returned.
Can I witness my pet's cremation at Pet Memories?
Yes, witnessed cremations are available by appointment, usually scheduled early in the morning, and take place in the facility's viewing room.
What hours is Pet Memories open for service?
Pet Memories is open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturdays from 8:00 AM to 12:00 PM. It is closed on Sundays.
What payment options does Pet Memories accept?
Pet Memories accepts American Express, Discover, Mastercard, Visa, and also offers financing options.
What products are offered by Pet Memories?
Pet Memories offers caskets, urns, and flowers as part of their services.
How can I contact Pet Memories for more information or support?
You can contact Pet Memories by phone at +1 972-772-5671 or via email at wecare@petmemoriescremation.com.
Which nearby veterinary clinics can assist me before visiting Pet Memories?
Rockwall County Veterinary Clinic and Rockwall County Vet Clinic are nearby veterinarians where you might bring your pet prior to using Pet Memories' services.
What are some nearby places for memorial flowers or gifts after visiting Pet Memories?
The Flower Box and Landscape Source nearby offer flowers and gifts that you might find helpful for commemorating your pet.
Are there any funeral homes near Pet Memories that offer additional services?
Yes, Rest Haven Funeral Home - Rockwall is nearby and provides funeral and cemetery services that may complement Pet Memories' offerings.