Business Details
About
Funeral Home
Pet Memories Cremation Service was developed to operate as a professional service for pet owners for the private cremation of their pets. While we specialize in private individual cremation, we also provide a convenient support service for the communal cremation of deceased pets whose owners do not wish to keep the cremated remains.
Location
Hours
Reviews
4.9
320 reviews
5 stars
313
4 stars3
3 stars1
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Compassionate Service
Customers consistently praised the staff for their kindness, empathy, and professionalism during difficult times.
Timely Response
Many reviews highlighted the quick turnaround time for cremation services, with pets being returned promptly.
Quality of Care
Customers felt their pets were treated with dignity and respect, appreciating the thoughtful presentation of ashes and memorial items.
Affordability
Several reviews noted that the pricing was reasonable compared to other services, making it accessible for families in need.
Memorable Keepsakes
Clients appreciated the additional keepsakes, such as paw prints and engraved boxes, which helped them cherish their pets' memories.
- JMJay Mata3 days ago5.0Me and my wife would like that Thank the staff here at Pet Memories for their wonderful service. We are still are heart broken due to our beloved Daughter that has passed away I will forever miss Christie and love her but I know her spirit is running free with no more pain. I am still greatful that we still have her mom Missy. Christie left this earth in Gods hands and he knew what was best for her. And since God was the one who created her, he didn’t want to see his love one suffer as well. She left in prayer and in peace and now she’s reunited with God and her dad. I know one day I will see her again and when I do I will never want to let go. She came back home were she belongs. Thank you everyone in the Staff for helping me bring Christie back home.
- HDheather dumais5 days ago5.0I can’t say enough about the staff. They were so welcome and kind from start to finish. Absolutely amazing prices and the process was quick and just so so kind.
- ABalex bankstonNov 17, 20255.0The staff is very kind and understanding. The facility is fairly easy to get to if you're doing a drop off. The pricing is really good and they have many different options for your beloved pets. I personally really appreciated the offer to spend a bit more time with our pet at the drop off and didn't feel rushed to do anything. I could not recommend any other place over this one in the metroplex.
- PGPatricia GreerNov 14, 20255.0I was pleasantly surprised when I picked up the cremains of my sweet pet Bryn. The thoughtful inclusion of a nameplate on the box, certificate, and a copy of the rainbow bridge showed a personalized compassion at a very difficult time. Thank you.
- LGLori GarbalenaOct 21, 20255.0I lost my baby this past Sunday 10/19/25. In 2011 his breeder brought him as a tag along when I originally meant to pick up one of his brothers. During the meet, the breeder told me the pup I originally wanted had already been adopted. I was bummed, as he was showing me another of his brothers I heard my baby in the kennel. As soon as took one look at him, I knew he was going to be my boy forever. As I was in tears on Sunday waking up to learn my baby had gone to be with Jesus. My mind was racing, I didn’t know what to do, who to call, and even how to start this conversation. The vet recommended I’d call Pet Memories, she notified me they were technically closed however if I left a VM someone will call me back. My immediate thought was - oh my gosh I’ll probably have to wait hours and my poor baby will just have to wait. Within a minute after I left my VM, Gary called me back. His voice was so gentle over the phone, he understood my pain and every word I said while sobbing. Gary patiently explained the process to me. Within 30minutes Gary was at my house comforting me and my family, allowing us to share our memories and he shared stories with his personal babies. I couldn’t be more grateful for Gary, from the moment on the phone he handled our loss with so much Grace. He was so gentle when carrying my baby, I knew he was in good hands. This is my first experience going through this, I would highly recommend everyone to use Pet Memories. Thank you Gary, and Pet Memories for everything.
Frequently Asked Questions About Pet Memories
Can I tour your facility?
Absolutely! We are proud of our state-of-the-art facility and welcome the opportunity to show you the caring and professional environment we provide for the pet families we serve.
Will you come get my pet, or should I bring my pet to you?
We will bring your pet into our care either at your home or at the Veterinary Clinic. If you would rather bring your pet to our office, we ask that you call ahead so we can ensure that one of our professional staff is available to meet with you.
What exactly is cremation, and how does it work?
Cremation is a means of final disposition and is an alternative to burial. It is a heating and mechanical process that reduces the pet remains to bone fragments of unidentifiable dimensions.
What is a private cremation?
With a private cremation, pets are cremated alone and are the only body within the cremation chamber. Pet parents will receive their pet's cremated remains, and only their pet's cremated remains.
What is a communal cremation?
A communal cremation is one in which multiple pet remains are present in the cremation chamber. There is no separation of the pet remains during the communal cremation process, and the pet’s cremated remains are not returned to the owner.
Can I witness my pet’s cremation?
Yes, witnessed cremations can be scheduled with advance notice. We have a beautiful facility with a viewing room for families who choose to witness their pet’s cremation. Most witnessed cremations are scheduled first thing in the morning.
What if I want to say a final goodbye, or have a memorial service for my pet?
We understand how difficult it is to say goodbye. Our beautiful facility provides a comfortable environment where you can take that extra time to say goodbye to your pet. We also have an area suitable for a moment of remembrance.
Can I tour the Pet Memories facility?
Yes, Pet Memories welcomes visitors to tour their state-of-the-art facility to see the caring and professional environment.
Does Pet Memories provide pet pickup services, or should I bring my pet to the facility?
Pet Memories can pick up your pet either at your home or at a Veterinary Clinic. If you prefer to bring your pet in, please call ahead to ensure staff availability.
What is the difference between private and communal cremation at Pet Memories?
Private cremation means your pet is cremated alone, and you receive only their remains. Communal cremation includes multiple pets together, and remains are not returned.
Can I witness my pet's cremation at Pet Memories?
Yes, witnessed cremations are available by appointment, usually scheduled early in the morning, and take place in the facility's viewing room.
What hours is Pet Memories open for service?
Pet Memories is open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturdays from 8:00 AM to 12:00 PM. It is closed on Sundays.
What payment options does Pet Memories accept?
Pet Memories accepts American Express, Discover, Mastercard, Visa, and also offers financing options.
What products are offered by Pet Memories?
Pet Memories offers caskets, urns, and flowers as part of their services.
How can I contact Pet Memories for more information or support?
You can contact Pet Memories by phone at +1 972-772-5671 or via email at wecare@petmemoriescremation.com.
Which nearby veterinary clinics can assist me before visiting Pet Memories?
Rockwall County Veterinary Clinic and Rockwall County Vet Clinic are nearby veterinarians where you might bring your pet prior to using Pet Memories' services.
What are some nearby places for memorial flowers or gifts after visiting Pet Memories?
The Flower Box and Landscape Source nearby offer flowers and gifts that you might find helpful for commemorating your pet.
Are there any funeral homes near Pet Memories that offer additional services?
Yes, Rest Haven Funeral Home - Rockwall is nearby and provides funeral and cemetery services that may complement Pet Memories' offerings.