Carriage Inn Lake Jackson

Reviews

• NN

  No Name (NN)

  Oct 26, 2024
  1.0
  My folks lived at Carriage Inn “assisted living” for almost 4 years. I didn’t choose that place; I was out-voted by family that wanted the folks close to them. Some employees are absolute gold; wonderful and caring. Some are just there for the undersized paycheck. A few have been unmitigated trash. It’s chronically understaffed and a revolving door. They had a “bookkeeper” for a year that couldn’t add, falsified records, almost overdrew my checking by overcharging by well over $1000 one month (with no apology after), and tried to charge me late fees every month when I insisted on an written, correct invoice before paying after that. She was finally fired in 2023, along with the useless Director. Small items continuously went “missing” from my folks’ apartment, which I sadly chalked up to my folks’ bad memory, until my mother had $200 stolen from her wallet in her apartment during dinner after telling the care staff she was going to the bank that day (yeah, bad on my Mom… but the thefts stopped as soon as I put security cameras in her apartment and filed the police report). I found out one employee had been taking $20 “tips” from my father, who had late-stage Alzheimer's (Mom thought she was doing “extra work” by shaving him and dressing him… it was her job! We paid for a higher care plan for him.) COVID is rampant in assisted living; soon as one person gets it, they ALL get it because none of the staff wash their hands EVER! I watched even the med techs handle pills, water glasses, go into rooms with sick people and give them medicine, then come out and start doling out pills for the next person! Then roll their eyes when I told them to wash their hands before touching my folks’ meds. I never saw an employee in AL wash their hands before or during meal service. Not once. The food went from poor to “absolute garbage I wouldn’t feed a dog” to “barely acceptable” to “high school cafeteria ok”, so that’s your “chef prepared meals” they offer. Seriously, the food just sucks. It is highly processed, frozen and canned foods, not nutritious, and not served at safe temperatures (that’s the improved menu… it was worse before). I have no words for the crap they’ve been served these past 4 years. The low point is my father suffered a massive stroke earlier this year. NO ONE in assisted living recognized anything was wrong. Not even the head nurse. Seriously, what kind of training is that in an Assisted Living home if they can’t even recognize something might be wrong after a massive stroke? (Doctor asked this, not me.) Only when the poor man couldn’t get up out of his chair with the help of three people did they finally agree with my Mom that “maybe he has a urinary tract infection”, so they had my SIL take him to a quick clinic 3 days later to get tested. (He was hospitalized that day.) He passed away shortly after and I’ve moved my mother out of there. This time, no one in the family got a vote but me and Mom. Oh yeah, the residents aren’t allowed to have a key to their own back door. There’s a doorbell that I had installed in the AL wing that sometimes works IF someone is even at the AL desk and not playing on their phone (they often hide in the staff laundry or other parts of the building so they don’t have to deal with the residents); meanwhile, residents have to wait outside until someone shows up to let them in, so they will often put a rock in the door to block it open. This summer, a local man committed a murder nearby, walked to Carriage Inn, walked in the unlocked back door and broke into an apartment and trashed it while getting blood everywhere, walked up and down the hallway leaving a blood trail, then left the building without anyone ever knowing. THAT is how bad their security is there. Note to management: you’ve heard this in my surveys, my complaints and calls to your endless revolving “directors”, head nurse, and from my weekly visits. Don’t bother with your answer here saying how you want to talk to me about this. You had four years to address these issues. It’s too late.
• OG

  Orren Gaspard

  Feb 12, 2024
  5.0
  A wonderful community of friends who become family. The staff is professional, kind and sets the tone for an excellent experience for residents and guests. It is reassuring to know our parents are safe and in a caring environment. The amenities and quality of programs and offerings are terrific. Dining options, food and overall hospitality is great. Thank you!
• DW

  David Wood

  Jan 25, 2024
  5.0
  My dad has been here for five months. I'm pleased with all of the staff. They're friendly and helpful. The cafeteria has very good food. I believe this is the best retirement community in southern Brazoria County.
• PT

  Patti Trahan

  Jan 25, 2024
  5.0
  My mom is so happy at her new home. Carriage Inn is so caring & friendly. Every staff member that we interact with is so attentive, respectful & caring. The facility is so keen on safety of residents & that was very important to our family. The activities are great & we enjoy being able to join her for different family events that are hosted. Mom has enjoyed traveling & is really enjoying the monthly Tasty Travels. Our family is so pleased that mom has moved into a place that she can call home!!!
• TH

  Tracee Herring

  Nov 16, 2021
  5.0
  Moving Mother to Carriage Inn was the best decision I made for her in her last years. The social interactions available to her made her healthier and happier. The services such as meals and house keeping were so helpful and took the stress off of us both. We both could come and go as we pleased, but I knew she was safe and well cared for 24/7 by a very loving and competent staff. My mother lived at Carriage Inn for 6+ months prior to her passing unexpectedly. She was in the independent living area in a very nice 2 bedroom / 2 bath apartment with a private patio and courtyard. I chose Carriage Inn because of their progressive care ability. Fortunately we did not need assisted living or memory care before she passed, but I expected we would have should she have lived longer and I did not want to have to move her multiple times.