Goodwill Store - Basswood

Reviews

• BB

  Brianna

  4 days ago
  1.0
  The store manager Gina is extremely rude. This place needs new management, or better training on how to talk to people. I will not be returning.
• PR

  Peggy Dorman Ramos

  Feb 27, 2026
  5.0
  So helpful and nice ☺️ good location, lots to choose from
• GO

  Gram E Ozee

  Feb 21, 2026
  5.0
  Items other than clothes are easily seen and organized well.
• SF

  SNJ Florez

  Feb 15, 2026
  5.0
  Really good deal.
• YM

  yerlin montoya

  Jan 14, 2026
  1.0
  If I could give this location a -5 rating, I would. I have shopped at Goodwill my entire life across multiple states—North and South Carolina, Indiana, Florida, Alabama, and more—and I have never experienced pricing or treatment like I have in Texas. The prices alone are outrageous, but the customer service at this Basswood location is what truly crossed the line. I purchased an ice machine for $55, which is already extremely overpriced for a donated item. Just after the so-called 14-day return period, the machine completely stopped working. I returned to the store hoping for some understanding or at least store credit, not even a refund. The manager, Gina, flat-out refused to help. What made the situation even worse was her attitude—she actually counted the days the store was closed for the holidays against my return window, as if that somehow made this acceptable. There was zero empathy, zero effort to help, and I was basically told “too bad” and that it didn’t matter who I spoke to, nothing would be done. This wasn’t a $20 item. These are donated goods, and customers are supporting a mission that’s supposed to help others. I always round up at checkout and continue to shop at Goodwill because I believe in that mission—but experiences like this make it very hard to continue supporting it. Completely disappointing, unfair, and unacceptable.