Champions at Uplift Elevate

Reviews

• JH

  Jason Howard

  5 days ago
  1.0
  Since switching to their new payment system, KinderCare is in violation of both State of Texas and Federal law requiring Autopay and not providing an "as easy as enrolling" opt-out or cancellation feature. Their new system double billed me and there's no direct way of challenging or changing the billing. Further, I attempted to contact their corporate telephone line several times and, in one instance, waited more than 104 minutes on hold with no answer. I have emailed them several times with no response. I have sent an email clearly stating a "charge dispute" demand invoking the legally required response within 30 days, but have only met with silence. The local people that work for Champions (at least at Uplift Elevate) seem to be genuinely good people, although Christina, the Director, could be more present and accessible to parents. I'm quite happy with the other staff. I will be pursuing enforcement action against this company regarding their failure to provide an Autopay opt-out mechanic as required by state and federal law as well as failure to respond to a formal charge dispute. Avoid this company at all costs.
• CW

  Chris Winston

  Nov 16, 2024
  2.0
  UN-ENROLL BY WEDNESDAY TO NOT BE CHARGED FOR THE FOLLOWING WEEK. Days are set upon enrollment. No refunds either. Just wanted to make that clear for anyone wondering how that works. My wife asked 3 staff members if there was something she needed to do and this process was never explained to her. Review the website and docs throughly because no one on staff will help you with it's understanding. Seems like a shady business practice but it happens to the best of us. I was also hoping for more targeted STEM activities but our kids said they mainly played outside and colored. YMCA has a program as well that was great at another Uplift. I really hope they start expanding. I'm giving 2 stars only because my kids said they had fun. Hope this helps.
• SC

  Stephanie Calderon

  Sep 10, 2024
  2.0
  I had high hopes of champions, at first I was kinda sketchy about it cause I know my son is just a hyper kid. I was able to feel more comfortable after speaking with Christina. Today as I was walking up to get my child I seen a champions employee with my child at the door that exits to the playground asking another champions employee something about my child and the employee who was walking to the front door like I was mentioned to her and I heard “na uh I don’t want him” and the employee at the door took my child back inside with kids who were older then him. My child is only 4. I didn’t get the employees name who said she didn’t want my child but I noticed she had a dangly nose ring and wore glasses. She kept trying to cover it up saying “she didn’t mean it like that” so how was it meant? My child is a kid. Now I have to worry about having him there again and how he’s being treated.

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