Callaway-Allee Funeral Home

Reviews

• HF

  Hallie Fife

  Apr 16, 2025
  1.0
  6/10/25 update: After I posted my review, the funeral director, Randy, texted me accusing me of libel. He also admitted that he “knew on March 18th” he wasn’t going to get paid. That date matters—because it was the very first time we met him. My mother-in-law had passed late the night before, on March 17th (St. Patrick’s Day), and we were still in shock. On the 18th, we sat down with Randy to discuss options. We told him we hadn’t made any final decisions yet and were trying to process everything. For him to decide that we weren’t “good for the money” just because we didn’t immediately sign or pay on the spot is incredibly insulting and inappropriate. He also confirmed that the Houston County Sheriff’s Office—not us—called his funeral home to pick up my mother-in-law’s body. We never requested their services, yet he tried to charge us nearly $1,000 ($895 to be exact) for transport. When I asked for documentation of who authorized the pickup, he admitted there wasn’t any—just a phone call from law enforcement. So we were going to be billed for a service we didn’t authorize. But what really crossed the line was his tone. In one of his messages, he said: “lol, we are not attempting to collect. Yes libel, (spell check). We realized back on March 18, we would not be paid for our services. unfortunately this sort of thing happens from time to time. Always remember we came to pick up Darlene when we were called. It would not of been the Christian thing to do if we had refused to pick her up due to the smell circumstances. we did our duty.” This message was sent directly to me. It was flippant, manipulative, and wildly disrespectful. Trying to guilt us with religion and making crude comments about my loved one’s body is not only unprofessional—it’s dehumanizing. Families deserve to be treated with basic compassion, respect, and transparency. We didn’t get that here. I’m sharing this update so others know what they may be walking into. —————— I’ve never written a review like this before, but people deserve to be warned—because what this funeral home did was absolutely unacceptable. After my mother-in-law passed, Callaway-Allee picked up her body without our permission and then had the nerve to try and charge us $1,000 for a drive that was less than six miles. Add another $1,500 for cremation (no service), and they expected us to fork over $2,500—during one of the most devastating times of our lives. But the worst part? The funeral director, Randy, was incredibly pushy and manipulative. He insisted we come into the office the very next day to sign paperwork—while we were still in shock. He made it seem urgent, like it had to be done immediately. Later, we found out they hadn’t filed anything, because “we wait until payment is made.” So all that urgency? He was using our grief to try and lock us in before we had time to think. And get this—Randy actually said to us, “People don’t die within the hours of 9–5, so it’s not cheap to keep staff on call 24/7.” That’s how he justified the outrageous $1,000 fee. Then he said that no matter which funeral home we chose, he’d just bill them the first call fee anyway. It felt like he was more interested in profiting off our loss than helping us through it. Thankfully, her body was transferred to the coroner for an autopsy, and we were able to choose a different funeral home that actually treated us with respect and compassion. They handled everything for $900 total—a third of what Randy was trying to squeeze out of us. It’s been almost a month now, and surprise—we haven’t heard a word from Randy or the funeral home. No follow-up, no bill, no anything. Almost like they know they messed up and don’t want to deal with the backlash. Taking advantage of people at their most vulnerable is beyond disgusting. Funeral homes are supposed to offer comfort and care—not high-pressure sales tactics and shady fees. I wouldn’t recommend this place to anyone. Ever.
• LW

  Loraine Webb

  Sep 5, 2019
  5.0
  Wonderful business. Always goes above and beyond to help the family and friends that has lost somebody that they Love. RESPECT HONOR LOYALTY
• SF

  Susan Ferrell

  Oct 15, 2016
  5.0
  A very caring family. Randy and his staff just takes over and makes the hurt and grief a little easier. My family has used Callaway Allee Funeral home for years. In my opinion, it's the best. That's why we use them. I cannot thank Randy and his staff enough. There's not enough words to express my gratitude during my time of need. The service they provided was nothing less than Steller. I made one phone call and he was already there. God made this man and his family special. Thank you for all you do in our darkest hours. God bless you all. And again, Thank you for being there.
• HP

  Heather Pink

  Sep 5, 2016
  5.0
  The people are friendly. They did a great job. I just did not like how the guy messed up on my uncle's name.

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