Bright Horizons Family Center at Braker Lane

Reviews

• BB

  Brian Birdsong

  Sep 29, 2025
  5.0
  Our son has been here for the better portion of a year and has received exceptional care. The caregivers and leadership have been very personable to our family. He seems to be socializing super well and always gets picked up in high spirits. They send lots of reports and photos during the day. Assuming you are able to get in, I’d highly recommend this daycare
• NN

  Nitin

  Sep 19, 2025
  1.0
  We recently tried Bright Horizons Braker Lane for our 6 months old, and I just want to share what we went through in case it helps another family. Within the first week, our baby came home sick multiple times. It didn’t surprise me, because I saw how toys went straight from one baby’s mouth to another without being cleaned....multiple times in two weeks. Hygiene felt like an afterthought. As even members were going in the class with uncovered shoes on. What really broke us, though, was how little comfort our daughter got when she cried. She cried so hard at daycare that by the time we picked her up, she was still sobbing, and it continued for hours at home. Teachers didn’t seem to soothe her, and instead sometimes tried to force feed her while she was crying, which felt unsafe and honestly heartbreaking. I know every childcare center has germs and tough adjustment periods, but this felt like neglect of the basics: clean toys, gentle care, and comfort for babies. We pulled her out within days. Just sharing our experience so other parents can make the best decision for their little ones. May be not that bad for toddlers, but do your due diligence for Infants. I wish I had read reviews from other parents before enrolling.
• EM

  Eric Monshaugen

  Nov 19, 2020
  5.0
  Our family started at Bright Horizons (BH) Braker Lane back in November of 2018 with our daughter, Eila. Eila fell in love with her teachers in the infant program, and we felt like the teachers fell in love with her as well! She stayed at BH into their 2's program, until we had our 2nd child, Rhys. When Rhys was born, we pulled the kids out to try and save some money by sending them to a cheaper school. We quickly discovered that, as with most things in life, you really do get what you pay for...after about 3 weeks, we decided to enroll both of our kids back at BH. We made the decision to cut back in other areas of our lives because when it comes to childcare, it is impossible to settle for less once you've had your kids at a place like this. The teachers at BH are a giant stride ahead of the teachers at the other daycare that we tried. BH teachers foster relationships between the children so that the classroom is a place where the kids are happy to be (so much so that our daughter asks to go on the weekends). They send pictures and notes regularly so you can talk to your children about their day and be more involved with the kids at home. The teachers are encouraged by BH to pursue a higher education through a tuition-reimbursement program, so they are generally happier (keeping the turnover rates lower) and becoming better at what they do every day. Everything from the intellectual activities and programs to the creative activities and the teacher-child relationships are unmatched in our experience and we are tremendously happy and grateful to be back!
• DS

  Dror Schlesinger

  Aug 15, 2018
  1.0
  My kid has been enrolled at Bright horizon Braker Ln since 2017, and his last day was two weeks ago. We've been very disappointed with this school ...and have on multiple occasions considered withdrawing him. This day-care has been going in bad direction in every aspect. Important to mention that Bright Horizon tuition is one of the most expensive in north Austin. The straw that broke the camel’s back was that no one from Bright Horizon management/staff bothered to let us know that our kid started the transition process to preschool, nobody told us who is the teacher. We just found out accidentally after his first day at preschool. The teacher turnover is huge. In theory, every classroom is supposed to have two teachers and a ratio of 1:8. In reality, there was only a single lead teacher and a different assistant every 2-3 day, the management is struggling to maintain the ration because they don’t have enough teachers and their solution for that is to move children from their permanent class to another class or to move a lead teacher from her permanent class to another class to replace another teacher. In addition, the quality of the teachers seems to have declined as well. Feels that they will hire anyone – with no skills or experience for this job what so ever. When the lead teacher was on vacation or sick, the class was in complete chaos. The substitute teachers failed to control the situation, they put diaper on my kid even though he was potty trained for months, one of the mothers helped the staff to serve breakfast because it was getting late, many kids cried hysterically because the lead teacher was out and they don’t know the substitute teachers. I talked with the assistant manager about this and she said they are trying to hire new teachers, but they don’t even have candidates. Why they don’t have candidates?! (these teachers are under paid. Maybe they would have candidates if the salary was better). I told the assistant manager that we pay a lot of money and still they can’t find teachers, so maybe I should move my kid out, she reply that maybe I should.. The lead teacher that was relatively good resigned, and her assistant became the lead teacher. We got a lead teacher that didn’t say hello to our kid in the morning and didn’t say goodbye at the pickup. On drop off she didn’t even look at my kid, she used to stand with her back to us and didn’t even bothered to turn. My kid and I used to stand in the class for along time and wait for her to say something or look at us but nothing, like we don't exist . Every drop off my kid was crying, didn’t want to stay with her. Not a big surprise. Management. I had a lot of conversations with the assistant manager, the manager and the regional manager, brought up all the problems, they didn’t do anything, only gave me excuses and dishonesty. This is an outrage, we paid the highest tuition at least in north Austin and got bad treatment. Very bad experience and bad value for money.

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