Bright Horizons Family Center at Braker Lane

Reviews

• BB

  Brian Birdsong

  Sep 29, 2025
  5.0
  Our son has been here for the better portion of a year and has received exceptional care. The caregivers and leadership have been very personable to our family. He seems to be socializing super well and always gets picked up in high spirits. They send lots of reports and photos during the day. Assuming you are able to get in, I’d highly recommend this daycare
• NN

  Nitin

  Sep 19, 2025
  1.0
  We recently tried Bright Horizons Braker Lane for our 6 months old, and I just want to share what we went through in case it helps another family. Within the first week, our baby came home sick multiple times. It didn’t surprise me, because I saw how toys went straight from one baby’s mouth to another without being cleaned....multiple times in two weeks. Hygiene felt like an afterthought. As even members were going in the class with uncovered shoes on. What really broke us, though, was how little comfort our daughter got when she cried. She cried so hard at daycare that by the time we picked her up, she was still sobbing, and it continued for hours at home. Teachers didn’t seem to soothe her, and instead sometimes tried to force feed her while she was crying, which felt unsafe and honestly heartbreaking. I know every childcare center has germs and tough adjustment periods, but this felt like neglect of the basics: clean toys, gentle care, and comfort for babies. We pulled her out within days. Just sharing our experience so other parents can make the best decision for their little ones. May be not that bad for toddlers, but do your due diligence for Infants. I wish I had read reviews from other parents before enrolling.
• JM

  Jaleesa Mack

  Apr 2, 2025
  1.0
  As a dedicated healthcare professional and mother, selecting a childcare center that fosters a safe, nurturing, and emotionally supportive environment is of utmost importance. Unfortunately, my experience with this specific place of Bright Horizons network, raised significant concerns that ultimately led me to remove my child from their care. One of the first red flags was the noticeable decline in my child’s health. My child experienced frequent illnesses and an unexplained loss of weight, which alarmed me as a parent and as a nurse. The lack of consistent communication regarding my child’s well-being, coupled with delays in transferring to another center, added unnecessary stress to an already concerning situation. Additionally, my interactions with certain staff members left much to be desired. A specific encounter with a caregiver who approached me confrontationally regarding their role and responsibilities raised serious concerns about professionalism and their ability to provide compassionate care. This interaction, along with difficulty securing a meeting with the director, Devin, to address teacher-related concerns, made me question the overall management and commitment to parental communication. Cleanliness and hygiene were another area of concern. On multiple occasions, I observed unsanitary conditions, particularly in the refrigerator where I stored my child’s milk. While these issues were addressed after being reported, the fact that such conditions existed in the first place was troubling. More importantly, while physical spaces can be cleaned, the overall attitude and care provided to children—critical for their emotional well-being—cannot be so easily remedied. Ultimately, my mother’s intuition could not ignore the changes I witnessed in my child. Increased distress, anxiety, and emotional withdrawal indicated that something was not right. No matter how much I wanted to trust the process, my child’s well-being took precedence. The emotional toll this experience took on me as both a parent and a nurse made it clear that the environment at was not conducive to my child’s growth and happiness. For parents seeking childcare, I strongly encourage thorough research, open communication, and trusting your instincts when evaluating a center. No job, convenience, or reputation is worth compromising your child’s safety and emotional health. I gave myself some time to comeback and write this with a clear heart and mind.
• EM

  Eric Monshaugen

  Nov 19, 2020
  5.0
  Our family started at Bright Horizons (BH) Braker Lane back in November of 2018 with our daughter, Eila. Eila fell in love with her teachers in the infant program, and we felt like the teachers fell in love with her as well! She stayed at BH into their 2's program, until we had our 2nd child, Rhys. When Rhys was born, we pulled the kids out to try and save some money by sending them to a cheaper school. We quickly discovered that, as with most things in life, you really do get what you pay for...after about 3 weeks, we decided to enroll both of our kids back at BH. We made the decision to cut back in other areas of our lives because when it comes to childcare, it is impossible to settle for less once you've had your kids at a place like this. The teachers at BH are a giant stride ahead of the teachers at the other daycare that we tried. BH teachers foster relationships between the children so that the classroom is a place where the kids are happy to be (so much so that our daughter asks to go on the weekends). They send pictures and notes regularly so you can talk to your children about their day and be more involved with the kids at home. The teachers are encouraged by BH to pursue a higher education through a tuition-reimbursement program, so they are generally happier (keeping the turnover rates lower) and becoming better at what they do every day. Everything from the intellectual activities and programs to the creative activities and the teacher-child relationships are unmatched in our experience and we are tremendously happy and grateful to be back!
• KD

  Karen Jane DeWitt

  Mar 13, 2018
  5.0
  The My Bright Day app they use keeps me updated all day on my son’s meals, naps, diaper changes, and learning activities. It’s expensive but quite worth it to know what he’s up to all day and to be able to drop in any time. Though my son doesn’t eat solids yet, I find the lunch menu impressive and I’ll be happy to let him eat what they serve when that time comes. The teachers and directors really get to know every single child. Highly recommended!

Frequently Asked Questions About Bright Horizons Family Center at Braker Lane