The mission of the Helpline Center is making lives better by giving support, offering hope and creating connections all day, every day. We fulfill our mission through the following core service areas: 211 Helpline, Volunteer Connections, and Suicide and Crisis Support. The Helpline Center is a blended call center, meaning that all of the staff are cross trained to handle crisis and information/referral phone calls.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.