The Manor at Market Square

Reviews

• JJ

  Judy

  Jan 3, 2026
  1.0
  The aides and Housekeeping are kind & friendly but the Director and medical staff are terrible! When he 1st moved in 3 years ago, the director, Mary, was excellent and took care of things. Three Directors later, and this place has gone down terribly. My husband is in Assisted Care so I pay a HEFTY monthly charge and he doesn't receive the care I am paying for. Today, when he fell and had open wounds on his knee and foot, they didn't even have bandages for it. This is NOT the 1st time this has happened. I can't blame the medical staff too much if they're not even given the supplies! Totally unacceptable! The corporate office should investigate what is going on here.
• KS

  Kelly Stephenson

  Apr 2, 2025
  5.0
  Manor at Market Square is definitely one of our community's "Hidden Gems". From our very first tour day, to the day I moved my grandmother's things out, The staff were nothing but amazing and helpful. My 97 year old grandmother lived in independent living there from the end of October until she passed, in March. I liked that if she would need personal care at any point, she could remain in the same room and not need to move again. She enjoyed the size of her private room and having a kitchenette with lots of storage. She had assistance, for a small fee, with the laundry, which was a blessing to me. The Executive Director, Carol Stephens even did her laundry herself one day when my grandmother got confused about the correct laundry day, just to make her feel less anxious. She was really cared for by staff, even as an independent resident. In her final days, the Resident Life Director, Stephanie Ziegler noticed changes with her while doing a daily wellness check, when my grandmother didn't leave her room. Stephanie facilitated getting a urine order sent and medication ordered with the doctor. Then a few weeks later, I inquired about hospice. By the next day, she was on hospice and receiving the care she needed. Fortunately and unfortunately, all of this happened on a Friday. I was unable to get her placed on personal care until Monday, so I had the opportunity to stay with her all weekend during her last few days, caring for her. Several staff members went above and beyond, providing me with meals and sitting with her while I left for 2 hours to take care of my family duties at home. By Monday, Stephanie coordinated with hospice, the doctors and the facility, and got her label as personal care. That gave me the peace to be able to leave for a night, knowing she would be well-cared-for while I got a few hours of sleep. My grandmother passed the next morning. I have nothing but wonderful things to say about the facility and the people who work there. So many people exceeded my expectations from move in until move out. I highly recommend this community to anyone who is looking for a fantastic place to live.
• DW

  Duncan Wierman

  May 30, 2024
  2.0
  I wish I had good things to say, but I cannot. The place is a disaster, dirty and the administration staff is RUDE. This is for the property at 425 Buttonwood