Every year, thousands of families travel to Portland, Bend, and Springfield to get the best medical care possible for their seriously ill or injured child. And for more than 35 years, our Ronald McDonald Houses® have offered these families comfort, support, and a beautiful place to stay just moments away from their child’s bedside.
Location
Springfield Ronald McDonald House at the PeaceHealth Heartfelt House
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.