The new facility is praised for its cleanliness, modern equipment, and overall aesthetic appeal, resembling a resort.
Staff Performance
Staff are generally described as friendly and helpful, although some reviews mention issues with training and customer service.
Crowding Issues
Many customers report that the gym is overcrowded, making it difficult to access equipment and complete workouts.
Childcare Services
The childcare services are highly appreciated, with many parents expressing gratitude for the support provided.
Class Availability
There are requests for more fitness classes, especially during off-peak hours, as many classes are reported to be full.
PS
Parker Schuman
1 day ago
5.0
The YMCA has a very clean and well maintained gym that I go to regularly.
BB
Becky Burnett
2 days ago
1.0
Well
It happened.
I ended up leaving.
None of my concerns over the last 2 years have been addressed.
You seriously need a ton of patience to work out here.
It's just not worth it anymore.
I came here for the pool.
I went back to planet fitness on West 11th.
It's amazing. New equipment. New manager.
Always clean.
Massage chairs are included with your membership along with red light therapy and tanning.
I never could get into any of the classes at the Y. So, no loss there.
Could care less about the pool at this point of disappointment.
And, I NEVER wait for equipment.
No matter what time of day because they added a ton of new machines and extra free weights!
Save your money.
DG
dave g
3 days ago
3.0
First of all, I belong to other fitness centers, and this is tops and I don’t have much to complain about. I did have an incident today and I was on the treadmill and had my earbuds in and one of the staff walked by, and I pointed to empty towel dispenser with a smile on my face, and I had watched for 10 minutes with a half a dozen people walking up to it and seeing that it was empty.
Five minutes later, I get a young girl who walks up to me and says : There is another dispenser right over there and points to it, and she followed that up with “ you were being very rude”, for pointing I guess.
In retrospect I should’ve taken my earbuds out and asked her nicely if she could fill it up and I have been to the counter once I ready to do that and no one was there.
If she had something to say to me about pointing she could have simply said that: We would appreciate you talking to us about it instead of accusing me of being very rude 😳
That was followed up downstairs by a young man who needed to explain to me how to treat his staff
TC
Teri Clifton
5 days ago
5.0
After reading a negative review of the Y, I’m compelled to share my own experience. Yes, this Y can be crowded at times but I attend on average 5-6 days a week and have ALWAYS found the facility to be clean and well maintained and I’ve NEVER felt it was in any way playing loose and fast w/ safety. I’ve also had 100% positive interactions w/ professional and caring staff for 5 solid years. Whether it is the cleaning crew, front desk, instructors, volunteers, management - every single employee has been courteous and gone above and beyond to be helpful consistently. My husband and I have been members since 2020 and we fully understand why so many Eugene citizens have enthusiastically joined the Y, it is because this place is not simply a formulaic gym, it is a community. We also accept and appreciate that we alone do not have a claim on the Y, EVERYONE is welcomed at this community spot and all are encouraged to make health/fitness a part of their lives. Thank you to Curt and the entire front desk, the cleaners, the instructors and every other employee for meeting the challenges in accommodating a large and diverse population and still striving to do your personal best - so many of us see you and appreciate you.
NE
Nicholas Evans
Nov 13, 2025
2.0
Updated 11/12. This location is currently at an occupancy stage to be a major fire Hazard. The YMCA facility at South Eugene was incredible when it opened but has since been over run with horrific crowding. The membership as of November 1 2025 was approaching 19 thousand. This number is larger than many of the towns that most of us grew up in. Yesterday between opening and 4pm Pacific Daylight Time over 2576 members had checked in not including all the staff maintenance and management present in the building and all the children in the various programs. This number likely doubled after the 6pm rush hour surge where eyewitnesses reported every single piece of equipment was in use while people were ....WAITING IN LINE to get on machines. At the end of the day the views are amazing the variety of machines is great and the pool is an added bonus with a hot tub
The lack of management oand regulation regarding membership numbers has ruined the experience for the vast majority of people spending any more than ONE hour at this location. Parking is a disaster and the deep cleaning is missed upstairs in the workout areas under the machines. The communal bathrooms on the first floor are deplorably dirty. If you are considering becoming a new member, DONT. This location is full and if a fire happens or earthquake during peak hours serious injuries are HIGHLY likely. Look elsewhere until the membership numbers correct themselves. What a shame regarding such a beautiful Facility.
Frequently Asked Questions About Eugene Family YMCA
What are the operating hours of Eugene Family YMCA?
Eugene Family YMCA is open every day from 5:30 AM to 9:30 PM.
Where is Eugene Family YMCA located?
Eugene Family YMCA is located at 600 East 24th Avenue, Eugene, OR 97405, USA.
How can I contact Eugene Family YMCA for membership inquiries?
You can contact Eugene Family YMCA for membership inquiries via email at membership@eugeneymca.org or by phone at +1 541-686-9622.
Does Eugene Family YMCA have an online presence where I can learn more?
Yes, you can visit their website at https://www.eugeneymca.org/, check their Facebook page at https://www.facebook.com/EugeneYMCA, or their YouTube channel at https://www.youtube.com/eugeneymca.
What type of organization is Eugene Family YMCA?
Eugene Family YMCA is a non-profit organization focusing on social services, sports, and fitness instruction.
What nearby food options are available around Eugene Family YMCA?
Nearby dining options include UME Grill | Eugene OR and Ume Grill Onigiri House for Japanese cuisine, Sundial Gluten-Free Cafe, Happy Cow burger restaurant, Suriyothai and Tin House for Thai food, El Jaguar and Burrito Amigos Taquerias for Mexican food, Mazzi's Italian Sicilian Food, Taste of India, Curry Bowl, and South Hills Cafe for breakfast and brunch.
Are there any nearby places to grab groceries or snacks near Eugene Family YMCA?
Yes, D Mart convenience store and cafe, Sundance Wine Cellars for wine, Sundance Natural Foods organic grocery store, and Rhythm and Blooms flower and gift shop are close by for groceries and related items.
What nearby cultural or entertainment venues can visitors of Eugene Family YMCA explore?
Visitors can check out The Very Little Theatre, Very Little Theatre, and No Script Society for theater and live performances near Eugene Family YMCA.
Can I find financial services like ATMs near Eugene Family YMCA?
Yes, the RockItCoin Bitcoin ATM is available nearby for ATM and currency exchange services.
What schools are located near the Eugene Family YMCA?
Nearby educational institutions include Roosevelt Middle School, South Hills Montessori, and Far Horizons Montessori School.