Retirement CommunityAssisted Living FacilityNursing Home
Otterbein Sunset House senior living is a perfectly unique blend of historic charm and innovative community life. The moment you walk through our doors, you’re greeted by beautiful and comfortable surroundings, warm and friendly people, and a wide variety of opportunities to pursue your favorite hobbies – or discover new ones.
Otterbein Sunset House offers assisted living, skilled nursing and includes independent living apartments at The Woodlands at Sunset House.
With Otterbein’s vibrant social scene designed for active lifestyles, there’s always something to do at Otterbein Sunset House.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.