Mount Washington Care Center

Reviews

• CB

  C B

  Jan 20, 2026
  1.0
  I don't know where to begin. I've been debating whether or not to leave a review at all, knowing full well it will be a waste of time. I was there for 2 1/2 weeks in May '25 due to a broken femur. The nurses and aids were very unprofessional, more worried about their hair and ridiculous fingernails than patient care. One aid couldn't even put a compression sock on my leg because her nails were so long, and the decorations on them scratched me! How is that even practical, much less permitted? Some were downright rude, particularly the blonde night nurse with an attitude. When I called for help one time she responded with, "What do you want?" Other times she just came in with a snotty look on her face. And the aid that answered a question I had when I first got there with, "How should I know I'm not your nurse." Let's add to that a loud social gathering outside my door each night at 3, 4, 5 A.M. at the nurse's station, coupled with loud, thumping rap music AT THE SAME TIME playing outside my window while someone was on break. Did I mention nurse's aids reeking of pot so badly that I gagged? I had to keep asking to have my stitches/area cleaned and rebandaged, but happened only once. I saw a doctor, once, for maybe 3 minutes as I was getting ready to leave. The food was so horrible I was actually starving--in the literal sense! I couldn't eat and as a result I became dehydrated. (All I heard was they were getting a new dietitian.) I had difficulty eating for over a month after that. Thank you. On my last day I didn't have anyone to take me to my doctor's follow up appointment, so the "social worker" suggested I take an Uber. Mind you, I. Could. Not. Walk! I paid for an extra day just to have transportation. I would compare this facility not to Walmart--because they have better standards, but more like the Dollar Tree of patient care--cheezy and ratchet.
• JH

  Joyce Hall

  Jan 11, 2026
  1.0
  Dirty, smelly, has roaches, don’t follow requests and care plans and definitely don’t take care of the residents!!!
• SS

  Shirley Stewart

  Dec 4, 2025
  1.0
  I placed my aunt in Mt Washington Care center for a respite stay on Oct 2, 2025. I previously toured the facility, and everyone was nice and I thought my aunt would be taken care of for the 30 days to give me a break. When I picked her up on Nov 1st, I instantly notice her teeth were missing, nor did they have her medicine ready. The nursing staff was clueless about her care. I requested a log on when her medicine was given because she was also there for recovery from cataract surgery. She was not the same person coming home. Now I have an additional issue to take figure soften foods. I ended up taking her to see her PCP and they said she was severely dehydrated. For her to be dehydrated like that, means no one read any of the care instructions. I even reiterated my concerns with the staff when I dropped her off. My aunt has dementia, and you have to direct her to drink water and stand there for a few minutes to make sure she drinks. I wrote down my complaint before leaving the facility on Nov 1st about her teeth and Medicine being missing. I've been in back and forth about getting her teeth replaced. The medicine was retrieved after a week of emails and calls. I've included her care team in all correspondence so we can come up with a plan to correct the situation. No one seems to care, nor accepting accountability for my aunts denture being missing. I would NOT RECOMMEND you leaving your loved one in the care of MT Washington. Especially if they are there for a short Respite Stay to give the caregiver a break. Your loved one will come home having more issues than what you initially took them in for. If you currently have a loved one in the facility I would highly recommend you go take inventory of everything your loved one has, take pictures, ask them about the care, ask to see the process for medication, request the log sheets on when the medication is given, Ask about the oral care process and procedures. For my dementia caregivers ask about the follow up and verification process. If you are an active caregiver, placing your loved one here is NO break it just leads to more problems. I feel like we've been bamboozled. They say all the right things and the minute you leave out the door. It all goes out the window. update: After months of back and forth emails. MWC offered to pay half on the dentures. I will update and see how this all plays out. Again for my Dementia caregivers ask questions. How do you handle care for patients with dentures? Do you check in the morning and evening to make sure patient has dentures? Would it be best to keep the dentures at home while on the respite stay?
• KF

  Karson Fender

  Oct 27, 2025
  5.0
  Love it here
• WR

  Wanda Reynolds

  Oct 16, 2025
  5.0
  I would like to share my thoughts with anyone looking for a place for a family member or friend, in need of short or long term care. As with most facilities in this day and time, there are ups and downs, good and bad days. I, knowing this in my Heart, I honestly felt Mt. Washington Care Center was the best option for my Parents. They were both very ill and had been hospitalized. Neither of them honestly knew who they were where they were what had happened to them upon their admission, at their dates of discharge, both were fully aware of all of those, and Grateful to still be with us and thankful for those trained to care for them. Nurses, Aides, Therapy, Laundry, Housekeeping and Dietary. My father is a Vietnam Veteran, they respect and Honor their Veteran residents, (My Dad being a Whole Heart Veteran- was Honored during his stay, to Witness the changing of the Flag , by a local Group, and they Honored and identified each Veteran) I truly appreciate that. My mother had never been in a Care Facility, she was nervous and afraid, even though family saw her daily. The staff right away made her feel as safe and comfortable as possible. She loved the majority of them. It didn't take her long to adjust. For mom to accept or admit to needing help, has not been a part of her vocabulary. She did amazing, and admitted she appreciated all the help, and felt comfortable enough to say, she didn't want to go home too early, and not be healthy and safe. The staff played a big role in her decision making. Yes, there were some concerns about the food some days, some issues were addressed and plan of action was put into place. Both my parents loved that they served Sauer kraut and sausage, one of their favorites, the variety of soups , dad is a "soup man" he also loved that he could get a ham or turkey sandwich before going to sleep at night, he's a hearty eater. Yes, there were days not the best, but overall they were taken care of had therapy, worked on getting strong, healthy and transitioning back to home. If in the future either or both of them were in need of Outside care, I would definitely recommend them returning to MTWCC. I truly appreciate, more than words, The staff members who played a role in my parents being able to be Short term residents, and return home, versus the need to be long term care. Thank you for myself and my parents.

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