Brand Certified
The Pines at Heartwood An Assisted Living Community
3.1(18 reviews)
Certified by The Pines at Heartwood An Assisted Living Community • Apr 12, 2026
Business Details
2405 15th Street, Troy, NY
12180, United States
Certified by The Pines at Heartwood An Assisted Living Community • Apr 12, 2026
(518) 266-9654
Certified by The Pines at Heartwood An Assisted Living Community • Apr 12, 2026
https://pinesatheartwood.com/
Certified by The Pines at Heartwood An Assisted Living Community • Apr 12, 2026
About
Certified by The Pines at Heartwood An Assisted Living Community • Apr 12, 2026
Assisted Living Facility
We at The Pines at Heartwood focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Certified by The Pines at Heartwood An Assisted Living Community • Apr 12, 2026
The Pines at Heartwood An Assisted Living Community
2405 15th Street, Troy, NY
12180, United States
Hours
Certified by The Pines at Heartwood An Assisted Living Community • Apr 12, 2026
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday8:00 AM - 8:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
3.1
18 reviews
5 stars
9
4 stars0
3 stars0
2 stars
1
1 star
8
- SSStefan’s SugaMar 3, 20261.0Took a family member home recently for holidays. They failed to inform us about the bed bug infestation inside the facility. Now because of that neglect, our house is completely infested with bed bugs. This place is horrible. Avoid sending your loved ones at all costs.
- RMRonald “Wiggymyers83wg” MyersMar 2, 20265.0Hi my name is Ronald Myers and I like to get in the in please I love the picture of the place
- JLJuneame LopezMay 12, 20241.0This place is filthy. They have a bed bug infestation that they have been dealing with for at least 8 years. DO NOT PUT YOUR LOVED 1 IN HERE. When they hire ppl they don't tell you about the bed bugs. When they admit new residents they don't tell them about the bed bugs. Since they allow the residents to keep their rooms looking like a dumpster site that definitely doesn't help the situation. This place should be closed down and the state is aware and yet they allow them to remain open cause the place is treated every Friday for the bed bugs. They never going to get rid of them. They have NO good linen for the residents. When the rooms are treated weekly they simply wash the sheets that are filled with the bed bugs. In all reality they should be burned. Fire and extreme heat is the only way to get rid of the bugs. Fumigation does not kill bed bugs. They have the nerve to expect the best out of their employees you can't get the best under these conditions. This place is a joke. It's disgusting.
- NBNicole BartolomieAug 22, 20235.0The staff was very friendly during my visit. I was impressed by the size and updates to the rooms; and center over-all. The Pines at Heartwood has a great team and makes the admission process very easy!
- KWKimann WagstaffeNov 15, 20221.0If I could give less than 1 star,I would. Sub- par care for residents. Staff is rude and disrespectful,including Laurie Park/ administrator,who does a poor job of insisting/expecting her staff to be compliant of state requirements and respectful of family and friends of their residents. I have called here and have been left on hold for over an hour, numerous times.*Screen shots taken....If you truly love your ppl this is NOT where you want to see them. Awful!
Frequently Asked Questions About The Pines at Heartwood An Assisted Living Community
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What types of care and services does The Pines at Heartwood provide?
The Pines at Heartwood provides post-acute rehabilitation and long-term care, including physical, speech, and occupational therapy, along with medical services such as cardiac recovery, pulmonary disease management, wound care, IV therapies, and hospice care.
How soon does therapy or rehabilitation begin after admission?
Therapy sessions begin within 24 hours of admission and are available up to seven days a week, based on the individual care plan.
What are the visiting hours at The Pines at Heartwood?
While there are no restrictive visiting hours, the center generally suggests visiting times from 8 am to 8 pm, welcoming visitors to several comfortable areas throughout the center.
Can family pets visit residents at The Pines at Heartwood?
Yes, most family pets including dogs and cats are welcome, though vaccination records may be requested and some breed restrictions might apply.
What paperwork is required for admission to The Pines at Heartwood?
Guests or their responsible party need to complete an Admission Agreement form within 48 hours of arrival. The admissions team can provide information on which specific documents are required.
What should residents leave at home when admitted?
Residents are advised to leave valuables like jewelry, purses, wallets, and large amounts of money at home or with loved ones. Electrical items such as extension cords, space heaters, or electric blankets are not permitted.
How does The Pines at Heartwood respect guest privacy?
The center balances providing a safe environment with respecting privacy. Common areas are open for socializing, while guest rooms remain private spaces.
What nearby medical facilities can assist residents or visitors of The Pines at Heartwood?
Nearby medical facilities include Arthritis Care P.C., Capital Neurological Associates, and Seton Health medical center, offering services from general medicine to specialized care, facilitating comprehensive healthcare access.
Are there convenient nearby places for dining or grabbing essentials after visiting The Pines at Heartwood?
Yes, DaVinci's Pizza and Pizza Da Vinci offer nearby dining options, while Speedway gas station provides convenience store items and fuel, useful for visitors and guests.
How can nearby transit or location points help visitors find The Pines at Heartwood?
Nearby landmarks like Speedway gas station and The Exchange Network ATMs can serve as navigational aids for visitors unfamiliar with the area, helping them locate The Pines at Heartwood at 2405 15th Street, Troy, NY.
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