St. John’s Nursing Home has been providing the best in innovative skilled nursing care to the Rochester, NY community for more than a century, and we continue striving to help our residents embrace living every day. That includes offering a variety of skilled nursing services such as nursing home care, rehabilitation, Alzheimer's/dementia/memory care, and hospice/comfort care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.