They were so patient and understanding with us during our time with them for my son's passing. They walked us through everything they did. Answered all our questions. Blessed to have them caring for my child.
MR
Michael Rockoff
Oct 29, 2025
5.0
Very helpful and caring. The cremation and the service after was perfect and very affordable. Highly recommend them if their services are needed.
EB
Ed Browne
Oct 29, 2025
5.0
Very helpful with the arrangements for a sudden death in the family. Very polite and respectful every time I called with a question?
BE
Bo enso
Oct 19, 2025
5.0
After my mother passed on October 3, 2025, I reached out to Michael at Genesee Valley Cremation in Rochester, New York, for information and guidance. Throughout our five days of communication, I found Michael to be exceptionally professional, patient, kind, resourceful, and compassionate. His integrity and thoughtfulness were evident in every interaction. I am deeply grateful for his ability to honor and dignify the human spirit during such a difficult time.
With sincere appreciation,
Bo Lam
TD
Tad DeMartelaere
Sep 2, 2025
5.0
Michael made a terrible task much easier. He was polite, professional, kind, and sympathetic in equal measure. The team responded to questions and follow-up details rapidly, and even arranged to hold my father's ashes an extra day so my brother could retrieve them.