The Pines at Poughkeepsie Center for Nursing and Rehabilitation
3.9174 reviews
Business Details
About
Assisted Living Facility
We at The Pines at Poughkeepsie Center for Nursing and Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
The Pines at Poughkeepsie Center for Nursing and Rehabilitation
100 Franklin Street, Poughkeepsie, NY
12601, United States
Hours
Reviews
3.9
174 reviews
5 stars
107
4 stars
23
3 stars
5
2 stars
3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many reviews praised the staff for being friendly, caring, and professional, with specific mentions of individual staff members who made a positive impact.
Cleanliness
The facility received consistent positive feedback regarding its cleanliness and maintenance, with many customers noting that it was well-kept and free of odors.
Care Quality
While some reviews highlighted excellent care and rehabilitation services, there were significant concerns about neglect and inadequate attention to residents' needs, particularly in nursing care.
Communication Issues
Several reviews pointed out problems with communication from staff, particularly regarding care plans and responsiveness to family concerns.
Food Quality
The quality of food served was frequently criticized, with many customers describing it as subpar or unappetizing.
- KOKaren OdellDec 17, 20255.0I was sent to the Pines recuperating from sepsis. The first few days were very confusing and the body function was humiliating. The aid were amazing as I cried I was hugged and secured emotionally that what I was going through should not cost me any embarrassment. May I say thank you to all the ladies on the sixth floor, the rehab rehabilitation center, and of course the ladies that dealt with the recreation. Bingo! Cleanliness is impressive; I had the option of having my laundry done or sent home. Thank you everyone! I would love to individualize my gratitude, but the list was long and I don’t know how to spell their names anyway with love.
- MRMaria RigbyDec 15, 20255.0Everyone is so lovely and kind! Thank you so much!
- LLlisa laaceyNov 26, 20255.0Love and appreciate the staff at the pines! Today i will mention the music and Woody was making Connie so happy (as always). The whole crowd in the room was singing tapping or clapping along! So many smiles! Lots of favorite songs! Thanks again!
- NNNormNov 26, 20255.0After much interaction our mom is actually mentally advancing..thank you
- RBRegina BeersNov 19, 20255.0Every one is friendly and respectful. am pleased with the way the place is clean. The staff is on top of things. I feel relieved when I have to leave. I feel my husband is in good care.He is in a better place in his mind.
Frequently Asked Questions About The Pines at Poughkeepsie Center for Nursing and Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What types of care and services does The Pines at Poughkeepsie provide?
The Pines offers 24-hour skilled nursing care, short-term rehabilitation, intravenous therapy, pulmonary management, wound care, assistance with daily living activities, psychiatric and social services, podiatry, optometry, and personal hygiene services including barber and salon.
How does a skilled nursing facility differ from a hospital?
Unlike hospitals that focus on short-term diagnostic and emergency treatment, skilled nursing facilities like The Pines provide around-the-clock nursing care and rehabilitation in both short-term and long-term settings, assisting with daily living activities and therapy services.
What should I expect regarding meals during my stay?
Meals are tailored to individual diets and preferences, with an always available menu option. Dietary aides assist guests in making healthy choices, and dining in common areas is encouraged for social interaction.
What are the general visiting hours at The Pines at Poughkeepsie?
Visiting is welcomed generally between 8 am and 8 pm, with several comfortable areas available for guests and their visitors to spend time together.
Can family pets visit The Pines at Poughkeepsie?
Yes, most family pets including dogs and cats are welcome, though vaccination records may be requested and some breed restrictions may apply.
What paperwork is needed for admission to The Pines at Poughkeepsie?
Guests or their responsible parties must complete an Admission Agreement within 48 hours of arrival. The admissions team can provide details on required documentation.
How soon does rehabilitation begin after admission?
Therapy starts as soon as possible, typically within 24 hours of admission, and is available up to seven days a week based on individual care plans.
Are patients allowed to spend nights away during their stay?
Short-term patients may leave for special occasions but not overnight. Long-term Medicaid patients can have leave of absence approved by the medical team, while private pay patients have no restrictions.
How can I find The Pines at Poughkeepsie and what are its operating hours?
The Pines is located at 100 Franklin Street, Poughkeepsie, NY 12601. It is open daily from 8:00 am to 8:00 pm.
What nearby amenities can visitors enjoy before or after visiting The Pines at Poughkeepsie?
Visitors can dine at Sophia Home Style Cafe or Smokin Hot for casual meals, visit the historic Corlies–Hart–Ritter House or Academy Street Historic District for sightseeing, or attend services at nearby Tabernacle Baptist Church.
Are there nearby healthcare services close to The Pines at Poughkeepsie that guests might need?
Yes, facilities like Nuvance Health Rehabilitation Services and medical professionals such as Dr. Jason P. Cohen and Dr. Hector P. Rodriguez are located nearby, offering additional healthcare support if required.
What nearby parks or outdoor spots can guests or visitors enjoy around The Pines at Poughkeepsie?
Guests and visitors can explore nearby parks such as Eastman terrace and the Wallkill Valley Rail Trail, providing opportunities for recreation and fresh air.