Harbor House is the first facility dedicated to Alzheimer ’s disease and Memory Impairments in New York. Run under one roof, our 3 floors separate our residents by their social and cognitive ability. Our separate floors allow our residents to function on the same level and feel comfortable with their peers. Each floor has its own separate nurses, med techs and aides to ensure that our residents get the care and attention that they need. Our recreation program provides appropriate activities that encourage social involvement, improves cognition, movement, motor skills as well as giving each person a sense of achievement.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.