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West Side YMCA

3.5
(2343 reviews)

Business Details

5 West 63rd Street, New York, NY
10023, United States
(212) 912-2600
http://www.ymcanyc.org/westside

About

Non-Profit OrganizationGymSwimming Facility
Welcome to the historic West Side YMCA. We are conveniently located across the street from Central Park at Columbus Circle and offer state-of-the-art exercise equipment, two pools, childcare, and a community committed to helping you achieve your goals.

Location

West Side YMCA
5 West 63rd Street, New York, NY
10023, United States

Hours

Reviews

3.5
2,343 reviews
5 stars
787
4 stars
563
3 stars
349
2 stars
229
1 star
415

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted severe cleanliness issues, including dirty rooms, cockroaches, and unsanitary bathrooms.

Staff Service

Customers reported rude and unhelpful staff, with many expressing dissatisfaction with the reception service.

Facilities

Facilities were described as outdated and poorly maintained, with issues such as broken showers and inadequate heating.

Location

The location received positive feedback, being close to Central Park and other attractions, but many felt it did not justify the poor conditions.

Value for Money

While some acknowledged the low price, many felt the quality did not meet expectations for the cost, suggesting better options are available.
  • JS
    Joseph Sit
    Feb 16, 2026
    5.0
    It was safe, warm, and clean. If you don't expect to be staying at the Ritz-Carlton, you will be content. Multiple people say this is like a prison - I think it's closer to a university dorm. Bring flip flops and your own shampoo/toothpaste/toiletries for you to shower and get ready.
  • EE
    Elvin
    Feb 16, 2026
    2.0
    The facilities are too old and poor, the room temperature was cold. No fridge or microwave anywhere, provided only one towel, low-maintenance public bathroom, indifferent frontdesk person… Be kind to yourself, go add ~50 dollars to get a much better room elsewhere.
  • MP
    Mo Pin
    Feb 13, 2026
    1.0
    My review is about Aquatic director incapable to update website or notices on site about pool closures or lane closures and just playing the power game n showing up and in the middle of your training session kicking you out of lanes How hard is it to update websites and schedules everybody else does it, but not at the Westside Y Director if confronted will not even apologize just say it’s written at the bottom ( yea if you scroll down for 30 seconds you might find a note that says we might close some lanes for training ) Just wished people did their job properly - at least somebody s getting paid with members dues Service hospitality business at it’s worse ! Y NEEDS TO FIND A NEW Director eager to work n do their job / HINT
  • AW
    Agustina Mariano Wolff
    Feb 8, 2026
    1.0
    I honestly cannot highlight anything positive about our stay. The place was extremely dirty. When we entered the room, there were bugs on the bed and on the walls, not to mention the overall condition of the room itself. I am very disappointed. I understand this is not a five-star hotel, but a place that rents rooms with cockroaches should not be allowed to operate. Regarding the bathroom, it was in the same or even worse condition. The sinks were not working properly and were leaking water from underneath, leaving the entire bathroom flooded. It was impossible to even step inside.
  • SW
    Sofia De Winne
    Feb 1, 2026
    4.0
    I love this place I went there for my first time in NYC on 2021 and I came back in 2025. I love it, the location is impecable, the people it's great, of course you have some days where people could have a bad one and it's okay... But regardless of that it's amazing. You have a pool and a gun to use, sadly I was always so tired and couldn't take advantage of it. The rooms are great always clean, and if there aren't you can ask. I always stayed in private rooms, so I don't know about the shared rooms but I didn't heard any complains. The only thing that makes me put 4 stars instead of 5 it's that the WiFi this 2025 was really bad. I don't know if it was because of how crowded it was or what but I think it's something easy to fix. I will go back either way to this amazing place.

Frequently Asked Questions About West Side YMCA

What are the operating hours of West Side YMCA?

West Side YMCA is open Monday to Friday from 6:00 AM to 9:00 PM, and on Saturday and Sunday from 8:00 AM to 5:00 PM.

Where is West Side YMCA located?

West Side YMCA is located at 5 West 63rd Street, New York, NY 10023, across the street from Central Park at Columbus Circle.

Brand Certified Facts from West Side YMCA

West Side YMCA partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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