The Arbors Assisted Living - Hauppauge

Reviews

• RB

  Ramona Berry-Ingram

  5 days ago
  5.0
  The Arbors Assisted Living Community at Hauppauge is a warm and caring place. The staff is supportive and caring with the residents. A lot of activities and events are offered there for the residents and their families.
• MT

  Mark T

  5 days ago
  1.0
  If you value health, safety, dignity, and basic human decency, please avoid this facility at all costs. In my experience, there is a reason it’s the cheapest place on Long Island...the care reflects it. My family’s time here was a nightmare. Under Director Vernal Brown, I personally witnessed what felt like targeted treatment toward certain residents, including my mother, simply for questioning decisions or not showing the deference he demanded. Instead of addressing concerns, the response often felt punitive. They even attempted to impose a $10 per-tray room-service charge despite food that was consistently cold, wrong, or barely edible. The “chef,” Russell, if you can even call him one, routinely sent out meals that my mother couldn’t eat, and room-delivery meals were frequently forgotten altogether leaving my Mom to starve unless I had food delivered to her. Staffing was another disaster. Help, when you could get it, often took hours. Most of the staff are kind and WANT to help, but they are run around and stretched so thin that it makes their job impossible. The staff also is ever-changing, likely because of Vernal's leadership and demeaning ways. My mother was repeatedly given incorrect medication and doses at incorrect times, and some medications were simply missed. That alone should make any family run. When I tried to escalate issues, everything hit a wall. Christine Coppola-Leone, who oversees all Arbors locations, would agree on the phone and promise to follow up — then never return calls again. The President, Karen Solomon, was completely unreachable in my experience as she had no time to speak to lowly residents or their families. No accountability, no solutions, just silence. One of the most disturbing moments came after we reported issues. Instead of addressing concerns, the facility issued what I believe was an improper, retaliatory 30-day eviction notice to an elderly resident — effectively trying to put them out on the street. The Department of Health later stepped in and rejected the eviction as improper. The fact that this even happened is beyond alarming. I ultimately filed a formal Department of Health complaint myself, and it resulted in multiple citations. That speaks for itself. In my experience, this facility prioritizes money over human beings. For the safety and well-being of your loved ones, I strongly recommend staying far, far away.
• JS

  jim spanarkel

  Oct 15, 2025
  1.0
  I’m deeply disappointed with the way my relative has been treated in this facility, particularly by Mister Vernal Brown and the upper-level administrative staff. There has been ongoing neglect and a noticeable lack of compassion or accountability from those in charge. When concerns are brought up, they’re often brushed off or inadequately addressed, which is incredibly frustrating and disheartening for families who are just trying to advocate for their loved ones. That said, I do want to acknowledge that the floor staff, nurses, aides, and other day-to-day caregivers, have generally been kind and attentive. It's clear that they care and are doing their best with limited support and leadership. Unfortunately, their efforts are overshadowed by poor management and a culture at the top that seems to lack genuine concern for residents' well-being. I hope the administration takes a hard look at the way they operate and makes serious changes because the people in their care deserve far better.
• BL

  Bernadette Leahey

  Jul 25, 2022
  4.0
  Hi my daughter and I went to check out the Arbor for my mom . We had our appointment with Page . She was truly so caring and Interested in my mom. After giving us a tour and all the information she called me to follow up and even when I told her my mom was in the hospital and probably would not make it to the Arbor she was so caring and even called me again to see how I was doing and to ask how mom was doing and if there was anything she could do to help . I would have rated it a 5 star but my mom did not get to live at the Arbor . I so wanted her to . She is in a rehabilitation now . I would highly recommend this place because of our encounter with Page

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