The Pines at Glens Falls Center for Nursing and Rehabilitation
4.4122 reviews
Business Details
About
Assisted Living Facility
We at The Pines at Glens Falls Center for Nursing and Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
The Pines at Glens Falls Center for Nursing and Rehabilitation
170 Warren Street, Glens Falls, NY
12801, United States
Hours
Reviews
4.4
122 reviews
5 stars
94
4 stars
12
3 stars1
2 stars
4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many reviews highlight the staff's friendliness, attentiveness, and willingness to help residents, creating a warm and supportive environment.
Cleanliness
The facility is frequently noted for its cleanliness and well-maintained environment, contributing positively to the overall experience.
Communication
Several customers appreciate the excellent communication from staff regarding care and treatment, which helps families feel informed and involved.
Concerns About Care
Some reviews express serious concerns about the quality of care, including issues with staffing levels, medication management, and responsiveness to patient needs.
Mixed Experiences
While many reviews are positive, there are also significant negative experiences reported, indicating a divide in the quality of care received by different residents.
- DPDebbie Phillips6 days ago5.0So easy to use and reception was there to help if needed
- KBkerry bellNov 10, 20254.0The pines staff seem genuinely happy to help the patients .
- MTMichelle ThibaultOct 15, 20255.0This was my first time visiting the Pines in Glens Falls. I was greeted with a smile and a hello from the receptionist at the desk. The sign in process was so easy and the tag printed right out. Everyone on my mom‘s floor have gone above and beyond for her today I can’t thank you enough. Tiffany. O. Was so so helpful.
- SSShae StephensonOct 9, 20255.0I came to meet my uncle for the very first time. It was an amazing experience. The staff is very friendly and my uncle was taken well care of. The staff came in to check on him several times.
- MCMelodie CookSep 18, 20255.0My dad came to the pines just for a few weeks. In the few weeks he had left, the staff were all wonderful. They always came in to make sure he was comfortable. Thank you for everything you did for him and my mom and I when we needed a hug 🫂 j highly recommend 💖
Frequently Asked Questions About The Pines at Glens Falls Center for Nursing and Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What services does The Pines at Glens Falls Center for Nursing and Rehabilitation offer?
The center offers a wide range of services including physical, speech, and occupational therapy, heart failure and cardiac recovery, pulmonary disease management, neurology and stroke rehab, orthopedic injuries and post-surgical care, amputee rehab, diabetes management, IV therapies, respite care, palliative care, and hospice care.
What are the visiting hours at The Pines at Glens Falls Center for Nursing and Rehabilitation?
Visiting hours are generally suggested from 8 am to 8 pm, although the center does not enforce restrictive visiting hours like hospitals. Visitors are welcome and there are multiple comfortable areas for gatherings.
Can family pets visit The Pines at Glens Falls Center for Nursing and Rehabilitation?
Yes, most family pets including dogs and cats are welcome. The center may request vaccination records and some breed restrictions may apply.
What should guests expect regarding meals at the center?
Guests receive a daily menu tailored to individual diets and preferences, with an “always available” menu option. Dietary aides assist guests in making healthy food choices, and guests are encouraged to dine in common areas for social benefits.
What level of privacy do guests have at The Pines at Glens Falls?
The center emphasizes providing a supportive and safe environment with adequate supervision while respecting each guest's right to privacy. Guest rooms are private, and common areas are open to all.
Where is The Pines at Glens Falls Center for Nursing and Rehabilitation located?
It is located at 170 Warren Street, Glens Falls, NY 12801, USA.
What nearby cultural attractions can visitors explore when visiting The Pines at Glens Falls?
Visitors can explore nearby sites such as The Hyde Collection (an art museum and gallery), Dr. Charles A. Foster House (a historic building and museum), and The Shirt Factory (a cultural center and art gallery). These venues offer enriching experiences before or after visiting the center.
What dining options are near The Pines at Glens Falls Center for Nursing and Rehabilitation?
Nearby dining includes Sully's Tavern (a bar and grill restaurant), Scratch Kitchen (an American diner), Rock Hill Bakehouse & Cafe (a bakery and vegetarian restaurant), and Hub Glens Falls (an art gallery with a bakery and vegetarian options). These are convenient for meals or social visits.
How can visitors access transportation or travel services near The Pines at Glens Falls?
Visitors can use services like Premier Plus Travel and Tours for limo services and tours. Additionally, the Hoppy Trails Brew Bus offers local brewery tours, providing convenient transportation options in the area.
What is the general philosophy of care at The Pines at Glens Falls Center for Nursing and Rehabilitation?
The center focuses on healing and helping guests become better, brighter, and stronger versions of themselves through a patient-centered approach to better health, offering both post-acute rehabilitation and long-term care with a compassionate, skilled team.