Our mission at RPH is to provide a loving home for elders where they are honored and cared for as family and inspired to live life to its fullest. We are guided by the principles of the Eden Alternative that focuses on the care of the human spirit in addition to the care of the human body. Our model of care supports companionship, purpose and variety in activities to provide meaning, self-direction and a life worth living. We operate three unique facilities located in Rochester, North Chili and Fairport.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.